By Ethan Wolff-Mann
October 6, 2015
Sullivan, Justin—Getty Images

Comcast’s byzantine cancelation process probably saves them huge amounts of money. You have to block out some time on a rare free day on your calendar (which could be a billing cycle later that you’d like), and there’s no guarantee you’ll make it through the phone automation system and multiple “customer service” representatives without giving up in tears. It’s almost as bad as canceling a gym membership.

Fortunately, there’s a service called AirPaper that does the work for you for just $5—if you’re cool with giving them some personal info. Just give the company your name, email, phone, address, and Comcast account number and AirPaper will get you off the hook. If you’re concerned about sharing your personal info, the company says they won’t sell it. Also, when it follows through on its end of the deal, the only bit of non-public info (your Comcast account number) will be irrelevant since you’ll be canceled.

The fact that this service even exists shows the appalling user-friendliness and lack of customer-first experience among pay TV providers: Customers are literally paying a cancelation fee to another company just so that they don’t have to deal with Comcast. If this service takes off—which it probably will; the website currently seems to be overloaded—perhaps the largest cable company in the country (by revenue) would offer this service in-house? Expedited and simple cancelation for $5? It’d beat the frustration of spending all that time on the phone.


You May Like