--- title: Amazon Home Warranty Review description: We reviewed Amazon Home Warranty, including information about common customer service complaints and recent legal actions. authors: - name: Edgar J. Nieves role: Writer url: https://money.com/author/edgar-nieves/ bio: Edgar Nieves is a former staff writer at Money who led the home warranty content since 2020. As a homeowner, he understood the challenges of maintaining a house and how unforeseen expenses can impact budgets. Edgar dedicated thousands of hours to researching the home warranty industry to help readers find the best options for their homes and needs. education: Masters in Caribbean Literature, University of Puerto Rico at_money_since: 2020 articles: 49 covers: - Housing - Business - Career Advice - Credit - Health and Wellness - Identity Theft - Investing - Loans - Mortgages - Personal Finance - Pets - Professional Services - Shopping - Technology social: - https://www.linkedin.com/in/edgar-j-nieves-/ former_staff: true editors: - name: Taína Cuevas role: Lead Editor, Credit and Credit Cards url: https://money.com/author/taina-cuevas/ bio: Taína Cuevas is a former managing editor at Money, where she specialized in consumer credit, credit cards, and product reviews. She also oversaw Money's financial product compliance department, ensuring the publication provided up-to-date and accurate information. education: Franklin University Switzerland at_money_since: 2018 articles: 27 covers: - Housing - Banking - Business - Career Advice - Credit - Credit Cards - Debt - Health and Wellness - Identity Theft - Insurance - Investing - Lifestyle - Loans - Mortgages - Personal Finance - Pets - Professional Services - Shopping - Taxes - Technology former_staff: true published: '2023-12-13T13:50:57.000Z' modified: '2024-11-14T18:29:56.000Z' section: Housing word_count: 766 canonical: https://money.com/amazon-home-warranty-review/ type: Article source: structured-blocks --- > **Disclosure:** We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. [Learn more](https://money.com/page/disclaimer/). ![Amazon Home Warranty Review](https://img.money.com/2023/07/Review-Amazon-Home-Warranty.jpg?quality=85&w=1012&h=569&crop=1) A [home warranty](https://money.com/what-is-a-home-warranty/) is a service contract that can help cover the cost of repairing or replacing home systems and appliances such as plumbing, electrical lines and kitchen appliances. Amazon Home Warranty (AHW) — no relation to online retailer, Amazon — offered home warranty plans and a wide selection of optional add-ons. However, the company’s reputation is marred by poor customer satisfaction ratings and multiple lawsuits alleging deceptive business practices and fraud. Below we review AHW, its standing and customers’ most common complaints. ## Table of Contents [AHW Home Warranty Overview](#overview) [AHW Home Warranty Credentials](#credentials) [AHW Home Warranty Customer Satisfaction](#satisfaction) [Explore other home warranty options](#options) [AHW Home Warranty FAQs](#faq) [How We Evaluated AHW Home Warranty](#how) ### Multi-Year Discount Available ![See Details](https://s3.consumersadvocate.org/prd/image/image/38959/medium_9ab82288-0a61-408f-af90-21489928e889.webp) Our Partner [See Details](https://money.com/go/215ced396fb0?bidid=4092153093&pmeta=p129-c630-u24914&ptid=668543396&ptoken=0461edef0d4a23dd5469950666d9e700) ### Industry Leader Since 1971 ![See Details](https://s3.consumersadvocate.org/prd/image/image/27065/medium_138ce830-f867-497c-bc24-55ce44aec57c.png) Our Partner [See Details](https://money.com/go/3a46c3be1a2f?bidid=4092153089&pmeta=p129-c630-u24914&ptid=668543396&ptoken=bb15cacf05295db000a73408736907f5) ### Choose Your Own Licensed Technicians ![See Details](https://s3.consumersadvocate.org/prd/image/image/23141/medium_990c16af-20bd-4bfc-9c45-194b8de6afc1.png) Our Partner [See Details](https://money.com/go/ebd7cfac605e?bidid=4092153091&pmeta=p129-c630-u24914&ptid=668543396&ptoken=711753a98aa75714d8f1aee8e6f64fe0) ### 24/7 Support Whenever Your Appliances Fail ![See Details](https://s3.consumersadvocate.org/prd/image/image/23417/medium_c0c25620-a515-4ecc-8ec1-81c2252e5099.webp) Our Partner [See Details](https://money.com/go/4269926e2959?bidid=4092153088&pmeta=p129-c630-u24914&ptid=668543396&ptoken=d05cd1b406e322511e984b25d01acd21) ## AHW Home Warranty Overview AHW offered multiple home warranty plans and coverage for a vast number of optional add-ons in over 40 states. However, as of December 2023, AHW seems to no longer be doing business and its website is down. AHW is also the subject of several lawsuits around the country that include allegations of false advertising using fake positive reviews and misleading customers about how long the business had been in operation. ## AHW Home Warranty Credentials ### Regulatory or legal actions Amazon Home Warranty has been the subject of multiple legal, regulatory and government actions, including a cease and desist order to prevent it from conducting business in the state of New Hampshire. We found two cases against AHW filed in 2021, involving violations to the Consumer Fraud Act in New Jersey and Arizona. We also found references to a 2023 lawsuit filed by the Ohio Attorney General claiming violation of the Consumer Sales Practice Act and misrepresentation for not fulfilling advertised benefits of service contracts. In addition, in August 2023, the New Hampshire Insurance Department ordered AHW to cease and desist from conducting business in the state. According to the order, the company failed to comply with New Hamphsire’s registration requirements and violated the state laws regarding consumer guaranty contracts. Although our team of writers and editors try to include accurate and current information on regulatory and legal actions, this information may not be complete or fully up to date. We recommend you do your own research for the latest information. ## AHW Home Warranty Customer Satisfaction ### Third-party ratings - Better Business Bureau (BBB): 1.05 out of 5 star rating average based on 576 customer reviews. ### Customer complaints AHW is currently not accredited by the Better Business Bureau (BBB). As of this writing, AHW has an F rating from the BBB and an average star rating of 1.05 out of 5 from nearly 600 customer reviews on the platform. The F rating from BBB responds in part to the company's failure to resolve customers complaints and the underlying causes of a pattern of complaints, in addition to being subject to different governmental actions. The information provided in this section is based on data available at the time of writing. ## Explore other home warranty options Check out our reviews for other home warranty companies: - [First American Home Warranty](https://money.com/first-american-home-warranty-review/) - [Select Home Warranty](https://money.com/select-home-warranty-review/) - [Liberty Home Guard](https://money.com/liberty-home-guard-home-warranty-review/) - [2-10 Home Buyers Warranty](https://money.com/2-10-home-buyers-warranty-review/) - [Cinch Home Services](https://money.com/cinch-home-services-home-warranty-review/) - [Old Republic Home Protection](https://money.com/old-republic-home-warranty-review/) - [American Home Shield](https://money.com/american-home-shield-review/) - [Choice Home Warranty](https://money.com/choice-home-warranty-review/) - [American Residential Warranty](https://money.com/american-residential-warranty-review/) ## Keep your home up-and-running with Choice Home Warranties! ### Home Warranties protect your home and appliances while safeguarding your budget against unexpected expenses. Click below today to find out more. [See Details](https://money.com/pr/k5161c74bad3?ap_referrer=%2Famazon-home-warranty-review%2F) ## AHW Home Warranty FAQs ### Is AHW Home Warranty legit? AHW used to offer home warranty coverage for home systems and appliances. However, according to the Better Business Bureau, the company is no longer active. In addition, it has poor customer satisfaction ratings and is the subject of several lawsuits. These include lawsuits filed by Attorneys General of multiple states, most of which allege misrepresentation and deceptive business practices. ### Is Amazon Home Warranty part of Amazon.com? No, AHW is not affiliated in any way with Amazon. The company is a separate entity from the online retail giant. ## How we evaluated AHW Home Warranty Our team has reviewed home warranty companies since 2020 and has spent thousands of hours researching the top providers in the industry. To evaluate AHW and other home warranty companies, we looked at various factors including: - **Services offered:** We considered the types of warranty coverage offered, plan options, limitations as well as any special features such as optional add-ons and compared them to that of other home warranty providers. - **Cost:** We compared plan costs and coverage between home warranty companies to determine cost-effectiveness. - **Contract terms:** We took a close look at the contract terms to understand any restrictions or limitations that may apply. - **Availability:** We preferred companies with nationwide coverage or that are available in at least 30 states. - **Legal actions:** We conducted searches of recent media to find court documents or any reports of legal or regulatory actions against the company. - **Customer service:** We checked out the company’s standing with BBB and evaluated customer reviews to get an idea of customers experience, common complaints and the company’s overall standing in the industry. For our full methodology, check out our complete guide to the [Best Home Warranty Companies](https://money.com/best-home-warranties/). ## Summary of Money’s Amazon Home Warranty Review AHW Home Warranty's poor rating from the Better Business Bureau, consistently low customer reviews and legal issues are all red flags. Instead, we recommend considering other reputable home warranty companies and doing extensive research before making a decision. ![](https://s3.consumersadvocate.org/prd/image/image/25020/medium_6afc6142-e1e9-432a-864f-58c8782f344a.png) Secure your home and budget with Choice Home Warranty [See Details](https://money.com/pr/o74fead68699?ap_referrer=%2Famazon-home-warranty-review%2F) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "BreadcrumbList", "@id": "https://money.com/amazon-home-warranty-review/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://money.com" }, { "@type": "ListItem", "position": 2, "name": "Housing", "item": "https://money.com/housing/" }, { "@type": "ListItem", "position": 3, "name": "Home Warranty", "item": "https://money.com/home-warranty/" }, { "@type": "ListItem", "position": 4, "name": "Amazon Home Warranty Review" } ] }, { "@type": "WebSite", "@id": "https://money.com/#website", "url": "https://money.com", "name": "Money", "publisher": { "@id": "https://money.com/#organization" } }, { "@type": "WebPage", "@id": "https://money.com/amazon-home-warranty-review/#webpage", "url": "https://money.com/amazon-home-warranty-review/", "name": "Amazon Home Warranty Review", "isPartOf": { "@id": "https://money.com/#website" }, "datePublished": "2023-12-13T13:50:57.000Z", "mainEntity": { "@id": "https://money.com/amazon-home-warranty-review/" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://money.com/amazon-home-warranty-review/#breadcrumb" }, "dateModified": "2024-11-14T18:29:56.000Z" }, { "@type": "Article", "headline": "Amazon Home Warranty Review", "articleSection": "Housing", "image": [ { "@type": "ImageObject", "url": "https://img.money.com/2023/07/Review-Amazon-Home-Warranty.jpg?quality=85", "width": 3990, "height": 2660 } ], "author": [ { "@type": "Person", "name": "Edgar J. 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