--- title: Amazon Has a New Fee on Returns — but There Are Ways to Avoid It description: Amazon has a new return fee for some purchases brought back to UPS stores. But there are still ways to make free returns with Amazon. authors: - name: Pete Grieve role: Lead News Reporter url: https://money.com/author/pete-grieve/ bio: Pete Grieve is a personal finance reporter. In his time at Money, Pete has covered everything from car buying to credit cards to the housing market. education: University of Chicago, BA Political Science at_money_since: 2022 articles: 600 covers: - Business - Banking - Career Advice - Credit - Credit Cards - Debt - Economy and Politics - Education - Health and Wellness - Housing - Identity Theft - Insurance - Investing - Lifestyle - Loans - Mortgages - Personal Finance - Professional Services - Retirement - Shopping - Taxes social: - https://twitter.com/pete_grieve - https://linkedin.com/in/pete-grieve-b5aa02138 - https://www.facebook.com/petegrieve4 editors: - name: Brad Tuttle role: Senior Editor url: https://money.com/author/brad-tuttle/ bio: Brad Tuttle is a former senior editor at Money with over 10 years’ experience covering a vast number of personal finance topics, including careers, cars, travel, budgeting, investing, insurance, credit cards, consumer psychology, real estate, banking, and shopping and deals. education: Columbia University School of Journalism, MS at_money_since: 2014 articles: 366 covers: - Business - Banking - Career Advice - Credit - Credit Cards - Economy and Politics - Education - Health and Wellness - Housing - Identity Theft - Insurance - Investing - Lifestyle - Loans - Mortgages - Personal Finance - Pets - Professional Services - Retirement - Shopping - Taxes - Technology social: - https://twitter.com/bradrtuttle - https://linkedin.com/in/brad-tuttle-834b225 former_staff: true published: '2023-04-11T18:54:48.000Z' modified: '2024-01-10T14:42:07.000Z' section: Business tags: - News word_count: 431 canonical: https://money.com/amazon-returns-fee-ups-store/ type: NewsArticle source: structured-blocks --- > **Disclosure:** Money may earn a commission when you click on the products and services below. Opinions are our own, but compensation and in-depth research determine where and how they appear. [Learn more](https://money.com/page/disclaimer/) about how we make money. ![Amazon Prime delivery agent scanning barcodes on boxes during his work shift](https://img.money.com/2023/04/News-Amazon-Adding-Fees-Returns.jpg) Amazon customers who are used to a variety of options for making free returns might encounter a new fee the next time they send something back. Following a recent change, some Amazon shoppers who return items via UPS store drop-offs now have to pay a charge. Last week, customers began sharing [screenshots](https://www.reddit.com/r/amazonprime/comments/12bvxgj/amazon_suddenly_charging_for_ups_drop_off_returns/) on [social media](https://twitter.com/andyv_nguyen/status/1644077485779456000) showing that Amazon’s website was displaying a $1 fee to use the UPS store drop-off option, which allows customers to make a return without the hassles of packaging a box and printing a shipping label. The introduction of the new fee was confirmed by [The Information](https://www.theinformation.com/articles/amazon-starts-warning-customers-about-frequently-returned-items). Amazon spokesperson Lauren Samaha said in a statement to Money that the company will continue to offer at least one [free option for customers to return items](https://money.com/amazon-returns-no-printer-or-box/) without a box or a label, but the company acknowledged that customers may face a fee using the UPS option. The company said the charge will be “small” but did not specify the amount or if it varies based on whether you're a Prime customer. ## How you can still make free Amazon returns There are still a number of ways to return Amazon purchases for free. Even if you don't have a box or label, you can bring the return to Whole Foods, Amazon Fresh or Kohl's locations. Amazon says the new charge only kicks in on UPS drop-off returns if your delivery address is closer or equally distant to an Amazon Fresh, Whole Foods or Kohl’s return location than the nearest UPS store. - In other words, Amazon will continue to offer free UPS store returns if that’s the closest location to the customer. - Customers returning smaller packages will still have the option to make free returns at Amazon Locker or Amazon Hub Counter locations. - On Reddit, commenters noted that Amazon waives fees for UPS drop-off returns (at UPS stores and Access Point locations) if you select certain reasons for your return — for example, if the item is defective or inaccurately described in the listing. - While return options vary depending on the purchase, the reason for the return and where you live, the company’s policy states that customers in all U.S. states get at least one free return option for items sold by Amazon that are eligible for return and under 50 pounds. 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