---
title: 'Best for Convenience: Citizens'
description: 'Branches: 1,228 in 11 states Why it’s a winner: Because Citizens makes it easy to find help. The bank has representatives available by phone at…'
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published: '2014-10-28T17:35:02.000Z'
modified: '2014-10-28T17:35:02.000Z'
section: Family Finance
canonical: https://money.com/collection-post/best-for-convenience-citizens/
type: Article
source: structured-blocks
---

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![Best for Convenience: Citizens](https://money.com/img/logo-social.png)

**Branches:** 1,228 in 11 states

**Why it’s a winner:** Because Citizens makes it easy to find help. The bank has representatives available by phone at all times and by instant messaging 55 hours a week. Citizens has a robust physical presence, with more than 1,200 locations and almost 3,200 ATMs. Branches are open up to 56 hours a week including weekend hours—putting Citizens in the upper tier on that benchmark. Additionally, Citizens scored well with its customers in the most recent American ­Banker/Reputation survey.

**Caveats:** This bank isn’t great for interest seekers—the highest-paying savings account offers only 0.03% on $10,000.

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