---
title: Best for Convenience
description: Best for you if...You value convenience above all else. For the convenience award, Money looked at the availability of customer service, weeding out banks that…
authors:
  - name: mmagnarelli
    url: https://money.com/author/mmagnarelli/
    at_money_since: 2014
    articles: 6
    covers:
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      - Credit
      - Personal Finance
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published: '2014-10-28T14:50:31.000Z'
modified: '2020-07-07T10:35:07.000Z'
tags:
  - '2014'
  - branches
  - citizens bank
  - convenience
  - Customer Service
  - Instant messaging
  - Money's Best Banks
canonical: https://money.com/collection-post/moneys-best-banks-2014-convenience/
type: Article
source: structured-blocks
---

> **Disclosure:** We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. [Learn more](https://money.com/page/disclaimer/).

![Best for Convenience](https://money.com/img/logo-social.png)

***Best for you if...**You value convenience above all else. For the convenience award, Money looked at the availability of customer service, weeding out banks that did not offer instant messaging with representatives, 24/7 service by phone and and at least 50 branch hours a week. We heavily weighted branch presence.*

**THE WINNER: [Citizens](https://content.money.com/wp-admin/citizensbank.com)**

**Branches:** 1,228 in 11 states

**Why it’s a winner:** Because Citizens makes it easy to find help. The bank has representatives available by phone at all times and by instant messaging 55 hours a week. Citizens has a robust physical presence, with more than 1,200 locations and almost 3,200 ATMs. Branches are open up to 56 hours a week including weekend hours—putting Citizens in the upper tier on that benchmark. Additionally, Citizens scored well with its customers in the most recent American ­Banker/Reputation survey.

**Caveats:** This bank isn’t great for interest seekers—the highest-paying savings account offers only 0.03% on $10,000.

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