Delta Airlines is interviewing staff and passengers who were on board the flight where a black female doctor says she was discriminated against by a flight attendant.
Tamika Cross said she was on a flight from Detroit on Sunday when a man on board had a medical emergency. Cross is an OBGYN resident at Lyndon B. Johnson Hospital in Houston.
When flight attendants called for help after a passenger became unconscious, Cross said in a Facebook post that she repeatedly tried to tell the flight attendant she was a doctor, but the flight attendant first wouldn’t listen and then asked to see her credentials. When an older white man came up and said he was a doctor as well, the flight attendant did not ask the same questions, Cross says.
Delta said in a press release Friday that it is in the middle of a full investigation and is planning to talk with Cross about what happened. Delta trains flight attendants to ask for credentials from people offering to help with onboard medical emergencies. If the passenger doesn’t have medical identification available, then flight attendants are trained to ask questions about their training, according to the release.
While Delta says it can’t share much of its interview because of personnel matters, the airline said that of the three medical professionals on board the flight, only one produced documentation of medical training, and that’s the one who helped the passenger. According to Cross’s retelling, the flight attendant did say that the man they chose to help had credentials, but Cross never saw him show them to the flight attendant.
Cross shared her experience on social media, saying the flight attendant eventually apologized and offered her free miles. Her post has 15,000 comments, has been shared nearly 40,000 times and sparked a #WhatADoctorLooksLike hashtag.