--- title: 'StubHub to Refund $10 Million in Fees: Do You Qualify?' description: After the FTC accused StubHub of hiding mandatory fees, the ticket marketplace agreed to pay $10 million in refunds to affected buyers. authors: - name: Gabriel O. Rodriguez Cruz role: Associate Editor url: https://money.com/author/gabriel-rodriguez/ bio: Gabriel Rodríguez is an editor at Money who covers financial technology and digital security. His two main topics of expertise are identity theft protection services and crypto, specifically crypto wallet and crypto exchanges. education: University of Puerto Rico Rio Piedras at_money_since: 2018 articles: 101 covers: - Lifestyle - Banking - Business - Career Advice - Credit - Economy and Politics - Housing - Identity Theft - Insurance - Investing - Mortgages - Personal Finance - Pets - Professional Services - Retirement - Shopping - Taxes - Technology social: - https://www.linkedin.com/in/gabriel-rodriguez-cruz/ editors: - name: Julia Glum role: Managing Editor url: https://money.com/author/julia-glum/ bio: Julia Glum joined Money in 2018 and specializes in covering financial trends that affect everyday Americans' wallets. She also writes Dollar Scholar, a weekly newsletter that teaches young adults how to navigate the messy world of money. education: University of Florida at_money_since: 2018 articles: 453 covers: - Lifestyle - Banking - Business - Career Advice - Credit - Credit Cards - Debt - Economy and Politics - Education - Health and Wellness - Housing - Identity Theft - Insurance - Investing - Loans - Mortgages - Personal Finance - Professional Services - Retirement - Shopping - Taxes - Technology also_seen_in: - Newsweek - International Business Times - CBS News - Good Morning America - WUSA9 - Pix 11 - The New York Times - Mashable - The Washington Post - CNBC - Politico social: - https://x.com/superjulia - https://www.linkedin.com/in/julia-glum published: '2026-04-23T12:08:12.000Z' section: Lifestyle tags: - News word_count: 325 canonical: https://money.com/ftc-stubhub-refunds-eligibility/ type: NewsArticle source: structured-blocks --- > **Disclosure:** We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. [Learn more](https://money.com/page/disclaimer/). ![Stubhub office](https://img.money.com/2026/04/News-Stubhub-Refunds-Qualify.jpg) If you bought tickets on StubHub during a three-day window last May, you may be owed money. The [Federal Trade Commission (FTC) recently sued StubHub](https://consumer.ftc.gov/consumer-alerts/2026/04/did-you-buy-tickets-stubhub-between-may-12-14-last-year) for allegedly hiding mandatory fees from customers at checkout, failing to display the true price of live-event tickets. As part of the resolution, StubHub will pay $10 million in refunds to affected buyers. Eligibility is straightforward: You must have purchased tickets for a live event in the U.S. on [StubHub](https://money.com/ticketmaster-stubhub-show-full-prices-ftc-rule/) between May 12 and May 14, 2025. Qualifying consumers don't need to do anything to claim their refund. According to a consumer alert from the FTC, StubHub will automatically return certain fees within 90 days and send an email notice with a phone number and website for additional information. Exactly which fees will be refunded or how much individual consumers can expect to receive has yet to be disclosed. The case is part of a broader [FTC push against unfair and deceptive fees](https://money.com/biden-ban-junk-fees-banks-hotels/) in ticketing and short-term lodging. Under rules that took effect last May, sellers are required to clearly disclose all mandatory charges upfront, not keep them out of sight until the final checkout screen (a practice sometimes called "drip pricing"). Examples of charges that now have to be included in the total price include mandatory resort fees at hotels, cleaning fees for vacation rentals and fees to purchase live-event tickets online. Some misrepresentations may also violate the FTC's rules, such as when a business charges you an "environmental fee" but doesn't actually use the money to promote sustainable practices or conservation efforts. Businesses may only exclude government charges, shipping charges and fees for optional goods or services that people can choose to add to the transaction. Still, these excluded fees or charges must be prominently displayed alongside the final payment amount before asking people to pay. If you think another company is breaking the same rules with its fees, you can report it to the FTC at [ReportFraud.ftc.gov](http://ReportFraud.ftc.gov). ```json { "@context": "https://schema.org", "@graph": [ { "@type": "BreadcrumbList", "@id": "https://money.com/ftc-stubhub-refunds-eligibility/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://money.com" }, { "@type": "ListItem", "position": 2, "name": "Lifestyle", "item": "https://money.com/lifestyle/" }, { "@type": "ListItem", "position": 3, "name": "StubHub to Refund $10 Million in Fees: Do You Qualify?" } ] }, { "@type": "WebSite", "@id": "https://money.com/#website", "url": "https://money.com", "name": "Money", "publisher": { "@id": "https://money.com/#organization" } }, { "@type": "WebPage", "@id": "https://money.com/ftc-stubhub-refunds-eligibility/#webpage", "url": "https://money.com/ftc-stubhub-refunds-eligibility/", "name": "StubHub to Refund $10 Million in Fees: Do You Qualify?", "isPartOf": { "@id": "https://money.com/#website" }, "datePublished": "2026-04-23T12:08:12.000Z", "mainEntity": { "@id": "https://money.com/ftc-stubhub-refunds-eligibility/" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://money.com/ftc-stubhub-refunds-eligibility/#breadcrumb" } }, { "@type": "NewsArticle", "headline": "StubHub to Refund $10 Million in Fees: Do You Qualify?", "articleSection": "Lifestyle", "image": [ { "@type": "ImageObject", "url": "https://img.money.com/2026/04/News-Stubhub-Refunds-Qualify.jpg", "width": 2880, "height": 1920, "caption": "News-Stubhub-Refunds-Qualify" } ], "author": [ { "@type": "Person", "name": "Gabriel O. 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