---
title: Whole Foods Is Accused of Overcharging Customers Again
description: New York City investigators have launched a probe of Whole Foods after finding that local stores have regularly overcharged customers over the last five years. The investigation comes just a year after Whole Foods had to pay an $800,000 settlement in California after inspectors found the chain routinely overcharged customers for food that was priced by weight.
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published: '2015-06-24T15:18:53.000Z'
modified: '2024-05-16T10:17:55.000Z'
section: Business
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> **Disclosure:** We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. [Learn more](https://money.com/page/disclaimer/).

![whole-foods-overcharge-customers-new-york](https://img.money.com/2015/06/whole-foods-overcharge-customers-new-york.jpg)

Turns out there might be a reason Whole Foods is not America's favorite grocery store.

New York City investigators have launched a probe of the chain after finding that local stores have regularly overcharged shoppers over the last five years, according to a [report](http://www.nydailynews.com/new-york/exclusive-foods-faces-city-probe-overcharges-article-1.2268695) by the *Daily News.*

The investigation comes just a year after Whole Foods had to pay an [$800,000 settlement](https://time.com/2920613/whole-foods-overcharging/) in California because inspectors found the chain caused customers to overpay for food that was priced by weight.

In New York, consumer protection agents say they found violations that included inaccurate weight labels on pre-packaged food and adding tax to non-taxable items.

"Our inspectors told me it was the worst case of overcharges that they've ever seen," New York City Department of Consumer Affairs Commissioner Julie Menin [told](http://www.nydailynews.com/new-york/exclusive-foods-faces-city-probe-overcharges-article-1.2268695) the *News*.

A spokesman told the *News* the chain never intentionally mispriced items, and other industry representatives have [pointed out](http://www.nydailynews.com/new-york/exclusive-foods-faces-city-probe-overcharges-article-1.2268695) that mislabeling is often the fault of manufacturers packaging foods—not grocers. And the *News* also found that mislabeling sometimes actually works in a customer's favor.

One takeaway?

It's a good idea to check food weights using grocery store scales, even on pre-packaged items.

It also pays to compare prices for your favorite foods at different chains: *[MarketWatch](http://www.marketwatch.com/story/this-is-how-much-it-actually-costs-to-shop-at-whole-foods-2015-05-08)* has found that items like hummus can be less expensive at Whole Foods, while many others like produce and cheese are cheapest at competitors like Trader Joe's, Target, and Safeway.

Finally, if you're a Whole Foods die-hard, shop smart; the best sales are apparently on [Wednesdays](https://money.com/best-day-shop-whole-foods/).

**Read More: [Here’s How to Save Hundreds on Groceries](https://money.com/save-on-groceries/)**

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