--- title: Got an Alert That Your Federal Student Loan Payment Is Due? That Was a Mistake description: Student loans borrowers received an email saying loan payments are resuming and would be deducted from bank accounts soon. It was a mistake. authors: - name: Adam Hardy role: Lead Data Reporter url: https://money.com/author/adam-hardy/ bio: Adam Hardy is a lead data journalist at Money, where he frequently reports on financial barriers that affect low-income Americans. Adam’s work has also appeared in Business Insider, Forbes, Nasdaq, The Penny Hoarder, Yahoo! Finance and more than a dozen local and regional newspapers. education: University of South Florida, BA, Magazine Journalism at_money_since: 2021 articles: 501 covers: - Loans - Banking - Business - Career Advice - Credit - Credit Cards - Debt - Economy and Politics - Education - Health and Wellness - Housing - Identity Theft - Insurance - Investing - Lifestyle - Mortgages - Personal Finance - Pets - Professional Services - Retirement - Shopping - Taxes - Technology also_seen_in: - The Penny Hoarder - Forbes Advisor - Creative Loafing - The New York Times - The Washington Post - Bloomberg - Harvard Law School - The Federal Register - National Consumer Law Center - CBS News - Becker's Hospital Review - Business Insider - Mother Jones - The Week - Fortune - The Philadelphia Inquirer - National Association of Student Financial Aid Administrators (NAFSAA) - Education Advisory Board (EAB) - The Institute for College Access & Success (TICAS) - This Morning with Gordon Deal - Empower - Reddit social: - https://www.x.com/hardyjournalism - https://www.linkedin.com/in/hardyjournalism/ published: '2022-08-19T18:57:20.000Z' modified: '2024-01-10T14:24:07.000Z' section: Loans tags: - News word_count: 561 canonical: https://money.com/federal-student-loan-payment-email-mistake/ type: NewsArticle source: structured-blocks --- > **Disclosure:** We may earn a fee if you click on the links below. Compensation does not determine ranking. Not all brands are included. [Learn more](https://money.com/page/disclaimer/). ![A College Campus With Students Sitting On The Grass](https://img.money.com/2022/08/News-Student-Borrowers-Loans-Forgiven-Message-Mistake.jpg) Federal student loan borrowers were sent into a panic after receiving an email Thursday saying that loan payments are restarting and will soon be deducted from their bank accounts. Turns out, the message was "sent in error." Nelnet is the major student loan servicer that mistakenly emailed borrowers. The message added to the widespread confusion on whether the [student loan forbearance period](https://money.com/student-loan-pause-extension/), which began at the start of the COVID-19 pandemic and has lasted for more than two years, will indeed end Aug. 31 as currently scheduled. The erroneous alert told an unknown number of federal student loan borrowers that Nelnet would automatically debit their bank accounts on Sept. 1. “Any communications from servicers to federal student loan borrowers regarding restarting student loan payments were sent in error,” the Department of Education said in a statement to Money. The agency said it **"**has directed servicers to inform federal student loan borrowers who received the message that payments remain paused.” Shortly after the first email, Nelnet sent another message, apologizing for the error. “You do not have a payment due on September 1 and no payment will be withdrawn from your account,” the email reads. “We will send a billing statement 21 days before a payment is due.” As of Dec. 31, 2021, Nelnet serviced at least 6.4 million federal student loans. (Nelnet oversees a larger number of borrower accounts through Great Lakes, another servicing company that it owns, but the two operate separately.) It’s unclear exactly how many of those borrowers received the message from Nelnet. The company did not respond to Money’s request for comment. The Education Department says that less than 0.1% of all federal student loan borrowers received the message. Still, that would suggest at least tens of thousands of borrowers got incorrect information about their federal student loans — though the Department of Education stated that no payments were collected. ## When will federal student loan payments start again? The mistaken alerts from Nelnet only add to the confusion and frustration [student loan](https://money.com/student-loans/) borrowers are feeling right now. The pause of federal student loan payments is officially supposed to end on Aug. 31. The clock is ticking down, and neither the Education Department nor the White House has made any official announcements on another extension. “The Department of Education will continue to assess the impacts of the COVID-19 pandemic and the economy on student loan borrowers,” the department said in its statement to Money. “We will communicate directly with borrowers about the end of the payment pause when a decision is made.” Experts point to the lack of communication from officials thus far as a strong indicator that the Biden Administration will extend student loan forbearance yet again, for the seventh time total. The announcement could possibly be made in tandem with a [student loan forgiveness](https://money.com/chances-biden-forgive-student-loans/) plan. “The lack of borrower communication to date makes the payment pause extension highly likely,” Robert Farrington, founder and CEO of The College Investor, [recently told Money](https://money.com/student-loan-pause-extension/). For now, the only answer — however unsatisfying — is to await word from officials. It should be coming any day now. President Biden has said he would make a decision on both forbearance and forgiveness “[by the end of August](https://www.whitehouse.gov/briefing-room/speeches-remarks/2022/07/20/remarks-by-president-biden-after-air-force-one-arrival-5/).” ```json { "@context": "https://schema.org", "@graph": [ { "@type": "BreadcrumbList", "@id": "https://money.com/federal-student-loan-payment-email-mistake/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://money.com" }, { "@type": "ListItem", "position": 2, "name": "Loans", "item": "https://money.com/loans/" }, { "@type": "ListItem", "position": 3, "name": "Student Loans", "item": "https://money.com/student-loans-category/" }, { "@type": "ListItem", "position": 4, "name": "Got an Alert That Your Federal Student Loan Payment Is Due? 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