Money’s Top Picks
More on Money’s Top Picks
To narrow down the best homeowners insurance companies in the nation, we conducted over 400 hours of research, interviewed experts in the fields of insurance and risk management, vetted 19 companies, and analyzed over 400 data points including customer satisfaction ratings, complaint ratios, financial strength ratings, and coverage options.
Erie Insurance Company: Best Range of Coverage Options
We chose Erie Insurance Company as our top pick because of the unique offerings of its homeowners insurance policies. One of those standout features is Guaranteed Replacement Cost. While most insurance companies limit the amount they will cover for rebuilding your home if it’s destroyed, Erie gives you a coverage option that allows you to rebuild your home to the way it was before the incident, without a cost limit.
Another option Erie offers is Full Roof Replacement coverage. This allows you to receive the full replacement cost of a roof that was destroyed by a peril such as hail or a windstorm. When covering roof replacements, many insurers instead depreciate the amount you will receive to account for the roof’s age, which leaves you with a sizable bill after depreciation has been applied.
Another way Erie stands out from some competitors is by allowing homeowners to customize their coverage deductible for such perils as storm coverage. Where some companies limit the range of deductibles for this coverage, Erie offers wide flexibility. That allows you to shape the deductible to the risk you’re comfortable taking and the premium you’re prepared to pay. As with any other company, though, a lower deductible will lead to a higher premium.
Erie also offers several policy bundles with varying coverage limits and specialty coverages — including protection for service lines and equipment breakdown.
Discounts with Erie include a 16% to 25% reduction for bundling auto and home coverage, as well as savings for those who install automatic sprinklers, smoke detectors, and burglar alarms. You also get a discount if you obtain a quote from the company between 7 and 60 days before your policy renews. However, these discounts may vary by state and are dependent on other eligibility requirements.
Finally, Erie shines for its customer service. J.D. Power ranks it #6 in its Property Claims Satisfaction study, and it also has a low complaint ratio of 0.27 (1.00 is the industry average.)
Together, all of these factors makes Erie Insurance Company our top homeowners insurance company of 2020.
Erie and COVID-19:
During the COVID-19 pandemic, Erie Insurance is being more flexible with payment dates and may waive some penalties and fees. You can request deferred payments by logging into your account. If you have an ErieSecure Home policy, your identity recovery coverage is being expanded to your extended family members. This policy now also includes gift card reimbursement coverage, which reimburses you if you purchase a gift card for any business which you later can’t use. For more information, visit their blog.
3rd Party Ratings
- J.D. Power Ranking: #6
- NAIC Market Share (2018): 1.68%
- Complaint Ratio: 0.27
- A.M. Best Rating: A+
Allstate: Best for Claim-Free Homeowners
Allstate is the second-largest homeowners insurance company in the U.S. by market share, but that’s not the reason they landed on our list of top providers. We picked them in large part because of the ways they reward homeowners who take good care of their property and are claim-free.
The company gives new customers credit for a fine claims record with their previous insurer. If you switch to Allstate and you didn’t file a claim with your previous insurer, you can get credit for that prior history, in the form of an additional rebate, when you renew your Allstate policy after spending the year claim-free. Allstate will also lower your deductible amount for every additional claim-free year with the company. After five years without a claim, the Rateguard option even locks in your premium against increases. These options make Allstate an unusually rewarding choice for people who have a history of not filing claims.
Allstate also offers a program, known as HostAdvantage, for people who sometimes share their home or lease it out for the short term. This coverage protects you against theft and damage to personal property by your guests. While this type of coverage isn’t unique to Allstate, it adds to the other factors that make the company one of our top picks.
Allstate offers additional discounts to policyholders who sign up for automatic payments, install theft or fire protection devices at home, are over the age of 55 and retired, and have a smoke-free home, storm shutters, or a hail-resistant roof.
Allstate and COVID-19:
Allstate is allowing customers to defer up to two payments with no penalty. Additionally, since stay-at-home orders may be increasing our exposure to cybercrime, Allstate is offering free identity protection coverage to all U.S. residents, regardless of whether they’re Allstate customers, for the duration of 2020. Visit their website for details.
3rd Party Ratings
- J.D. Power Ranking: #7
- NAIC Market Share (2018): 8.39%
- Complaint Ratio: 0.71
- A.M. Best Rating: A+
Amica Mutual: Best for Customer Service
We chose Amica Mutual primarily for its stellar customer service. The company has topped the J.D. Power Property Claims Satisfaction Study for nine consecutive years, which points to an unusual commitment to helping customers deal with the aftermath of potentially catastrophic losses. One tool Amica uses in this effort is its Contractor Connection database, which lists thousands of vetted, licensed, and insured contractors. This feature not only helps you identify someone you can trust with home repairs, but guarantees their work with a five-year warranty.
Another way Amica stands out from the competition is through its status as a mutual insurance company. That means when you buy a policy from them, you are buying company shares. As a shareholder, you may receive dividends when the business is doing well, and you can choose to receive those funds as cash or apply them towards your insurance premium. Buying into a mutual company may cost a little more at the outset, but in many cases, the dividends could mean savings in the long run.
Amica offers discounts to customers who have been with the company for at least two years as well as those who are claim-free for at least three years, sign up for electronic statements and automatic payments, and bundle their homeowners with auto, condo, renters or umbrella policies.
Amica and COVID-19:
Amica is offering customers a penalty-free grace period until June 9, 2020, during which you are not required to make payments if it’s a financial hardship for you. Once the grace period is over, they will be working with customers to establish repayment plans and keep your coverage in place. Check out their FAQ for more information.
3rd Party Ratings
- J.D. Power Ranking: #1
- NAIC Market Share (2018): 0.91%
- Complaint Ratio: 0.22
- A.M. Best Rating: A+
Lemonade Insurance: Best for Fast Claims Payment
Lemonade Insurance made our list for its innovative approach to home insurance, its fast claims payment, and its social conscience.
Lemonade is an online-only insurance company that uses artificial intelligence to provide seamless and fast service. Getting an estimate takes only a few minutes and is as simple as filling in some information, choosing the coverage you want, and getting a quote. They do also have a team of insurance professionals available to guide you through the process if needed.
What makes Lemonade truly stand out is its approach to policy premiums and claim payments. The company will take a flat fee out of your monthly premiums, leaving the remaining money available to pay out any claims you may have during the year. Because Lemonade treats your premium money as yours and not theirs, if you do make a claim, in many cases you’ll get paid in a matter of minutes.
With the Lemonade Giveback program, the company will pay up to 40% of the premium that hasn’t been paid out in claims to a non-profit organization you choose when you originally signed up for the policy.
The only downside to Lemonade is that its insurance policies are not available in all states.
Lemonade and COVID-19:
Lemonade is allowing customers going through financial hardship to defer premium payments for up to 60 days without losing coverage. They have also extended their grace period to 60 days for those customers who have already fallen behind on their payments. Also, in response to the pandemic, the Giveback program is routing all charitable donations to Direct Relief, a non-profit organization whose mission is to provide relief to those affected by poverty or emergency situations.
3rd Party Ratings
- Demotech Financial Stability Rating: A
- Benefit Corporation: Certified Public Benefit Corporation and Certified B-Corp
- J.D. Power Ranking: NA
- NAIC Market Share: NA
- Complaint Ratio: NA
- AM Best Rating: NA
To find the best homeowners insurance companies in the nation, we looked closely at customer satisfaction according to J.D. Power’s U.S. Property Claims Satisfaction Study as well as the National Association of Insurance Commissioners’ (NAIC) complaint index data for property insurance. We also looked into each company’s financial strength and ability to pay out claims based on A.M. Best Ratings and the NAIC’s 2019 Property/Casualty Market Share Report. Finally, we spoke to industry experts to understand where the market is heading and which companies are offering competitive pricing through new technology.
Life Insurance Companies by Market Share
- State Farm: 18% – Great support from local agents
- Allstate: 8.4% – Best for claim-free homeowners
- USAA: 6.58% – Coverage for military families
- Liberty Mutual: 6.49% – Multiple opportunities to bundle with other policies
- Farmers: 5.72% – Declining deductibles and other benefits
- Travelers: 4.08% – Large array of discounts
- American Family: 3.91% – High degree of customer satisfaction
- Nationwide: 3.12% – Policies replace with brand new items, not by value
- Chubb: 2.88% – Extended replacement cost pays to rebuild home, even if damage exceeds policy limit
- Erie Insurance Company: 1.68% – Best range of coverage options
- Auto-Owners Insurance: 1.64% – Multiple add-ons like equipment breakdown and sewer backup
- Progressive: 1.59% – Extra discounts for alarms and safety devices
- Universal Property: 1.17% – Home, renters, condo, and landlord insurance
- MetLife: 1.07% – Guaranteed replacement on both home and property
- AIG: 1.06% – Great for high-value homes
Building the Right Homeowners Policy
There are several different types of homeowners insurance policies, and which one is right for you will depend on the level of coverage you want. The most common policy is the HO-3 policy, also known as “special form” policy, which includes coverage for the dwelling itself, your personal property within it, and for personal liability.
The HO-3 is an “open peril” policy when it comes to dwelling coverage, meaning it covers anything that’s not explicitly excluded in the policy. Compare this to the HO-1 policy, the most basic type and generally obsolete by now, which only covers damages caused by 10 named perils, which are numbered in the policy.
An HO-5 policy is called a “comprehensive” policy because it expands the coverages offered by the HO-3, especially when it comes to personal property. HO-3 policies only cover “named perils” that cause losses to your personal property. Damage to your personal property from any peril not named in the policy will not be covered. HO-5 policies cover everything—which is why they are more expensive than HO-3 policies.
What ISN’T Covered by Homeowners Insurance
When it comes to dwelling coverage, it’s easier to talk about what isn’t covered, since the most common policies are those HO-3 open-peril policies. In general, most policies will not cover losses to the structure caused by the following perils:
Depending on where you live, there may be additional exclusions. For example, homeowners insurance policies issued for coastal homes in Texas don’t cover wind or hail damage. For that, you need to sign up for wind and hail coverage with the Texas Windstorm Insurance Association (TWIA). Many insurance companies also put limits on losses and liability claims caused by some dog breeds, for example.
Determining Your Coverage Limits
After settling on the breadth of perils for which you want to be protected, you need to determine your coverage limits. Deciding on those for your dwelling itself is the most important aspect of this decision.. You’ll likely have to choose between covering your home’s “actual cash value” or its “replacement cost.”
Actual cash value calculates the value of your home minus depreciation, taking into account any existing damage or wear. With this option, if your home is completely destroyed, you’ll only receive a settlement for your home’s value when it was lost. The home replacement cost, by contrast, reflects the amount that would be needed to rebuild your home to be as similar as possible to how it was before. As you can imagine, the home replacement cost is invariably higher than the actual cash value, which is why it’s the most expensive coverage option. It’s also most often recommended.
“A lot of people have the following misconception when buying insurance, ‘Well, if I bought my house for a million dollars, I need to make sure that I have a million dollars in coverage,'” said Dmitriy Golodriga, a San Francisco-based insurance broker.
This thinking is flawed, said Golodriga. “Every situation is different. If you bought a home, you need to know how much it would cost to rebuild it.”
When it comes to personal property, you may have more leeway. If a thief steals your television, for example, the cash value should be fine, assuming it’s a fairly standard set. If, on the other hand, the TV was a rare state-of-the-art model that you’d want replaced with the exact same unit, you might want to spring for replacement cost coverage. In any case, to make the most out of your policy, you should make a detailed inventory of all your belongings and their value, before coverage begins, and submit that to the insurance company to ensure it will all be covered.
Golodriga reminds his clients to include all valuables, like engagement rings and collectible art pieces. Depending on their value, these objects may require additional coverage; otherwise, they will not be covered at all under your standard policy.
We spoke with Daniel Schwarcz, a professor of law and insurance, and a regulation expert, at the University of Minnesota, to find out how to determine coverage limits for personal liability coverage. Personal liability protects you if you are sued by someone who suffers bodily injury or property damage for which you may be responsible.
For example, if someone falls and breaks their leg on your doorstep, they may be able to sue you and your insurance company for the damages, and you may not have to pay out of pocket because your homeowners insurance will pay out instead, as well as cover legal fees and other costs.
To determine your personal liability coverage limit, Schwarcz recommends looking at your assets and income. “You want to have… at least as much liability insurance coverage as your net wealth or somewhere in the range of… three to five times your income,” he said. “At the end of the day, what you really want is [for] the liability insurance to be generous enough that no one’s gonna come after your personal assets.”
In some cases, you may also need to get additional liability coverage beyond what is offered by the standard homeowners policy. If you’re a high-income individual, own a dog included in the insurance company’s restricted breeds list, or have a higher-than-average likelihood of being severely impacted by a liability lawsuit for whatever reason, you should look into an umbrella policy. This coverage protects you against a liability claim that exceeds the regular limit of your policy. Its name derives from the fact that, like an umbrella, it extends widely, and protects you not only from hefty homeowners’ claims but those from your auto and even watercraft policies.
Getting the Best Price for Homeowners Insurance
All these coverages can add up to a pretty hefty premium, so when shopping for homeowners insurance, you should make a point to ask about discounts. Each company will have its own options for helping you lower your costs, but the following are the most common discounts:
Some insurers may also include a discount for living close to a fire station, having a house newer than 10–50 years old, signing up for an insurance policy within a year of purchasing your new home, and renewing your insurance policy before it expires.
The Best Way to Purchase Homeowners Insurance
The convenience of shopping for insurance online is appealing, and some newer insurers even operate entirely online. That said, there’s also a lot to recommend about starting your shopping with an insurance broker or agent.
Insurance brokers charge a brokerage fee, but they are not beholden to any insurance company, meaning they can cast a wide net to find you the best insurance company to suit your needs.
There are two types of insurance agents. Like brokers, independent agents can work for multiple insurers. Captive agents, by contrast, only work for one company. Both agent types receive a portion of the premium you pay to the insurer when you sign up for a policy through them, meaning that you don’t have to pay a fee out of your own pocket to use them.
Whatever way you choose to shop, the licensed insurance professional you enlist can help match you with the right insurer and help you build the right policy for you, because of their specialized knowledge.
Choosing the Right Homeowners Insurance Company
Even if you use an agent or broker, aim to receive or gather quotes from several different insurance companies. Their respective premiums will, of course, provide one important way to choose among these. But if you’re prepared to do a little more work, consider other aspects of the company and its service, too.
If a company is on our list of top homeowners’ insurers above, our recommendation will provide the necessary information. If the insurer isn’t listed, consulting the same sources we did will allow you to assess the company for such attributes as financial strength and quality of customer service.
Start with JD Power’s 2020 U.S. Property Claims Satisfaction Study, which compares companies on various aspects of customer satisfaction. Then look at the underwriter’s complaint data from the National Association of Insurance Commissioners (NAIC). And then calculate its complaint ratio by adding up all complaints lodged against each company, and then dividing that number by the company’s market share, as calculated by the NAIC.
After that, consult A.M. Best financial strength ratings to see if the insurer has a decent or better credit standing and so has a high likelihood of being able to to pay out any claim you make.
Insuring for Disaster: Climate Change and Homeowners Insurance
Some of the biggest challenges facing homeowners today are the effects of climate change on their property. According to the Insurance Information Institute (Triple-I), insured losses due to natural disasters cost around $58 billion in 2018.
From wildfires and hurricanes to droughts and floods, natural disasters have cost governments, insurers, and individuals over $200 billion in the last 10 years in an upward trend — in 2013, natural disasters cost the U.S. only $15.3 billion. Scientific evidence shows that climate change is not only increasing the frequency of natural disasters but raising their intensity as well.
The consequences of climate change are far-reaching, and we’re starting to see its impact on the insurance industry. A 2019 article on The Daily Beast warned that the increase in natural catastrophes could lead to “climate redlining,” where homes located in high-risk areas will either be too costly to insure or uninsurable at all. Indeed, many states now have to offer their own last-resort property insurance because some residents, such as those along their coasts, are unable to get traditional insurance. If homeowners are unable to insure their properties, at least at reasonable cost, the economic impact of disaster damages they might have to bear could be enormous. And, as real estate agents in California are now learning, expensive-to-insure properties are nearly impossible to sell.
Moving forward into a future that some experts now describe as “climate-weirded”, what will happen when insurance companies are increasingly unwilling or even unable to insure risky properties?
“What often happens is that risk is pushed into public sector programs,” said Carolyn Kousky, executive director of the Wharton Risk Center at the University of Pennsylvania. “I think the really big question of climate change is: how is the public sector going to react and what type of programs are they going to put in place to ensure the availability of insurance?”
We’ve already seen the consequences of climate change on insurance coverage. For example, according to the Triple-I, after Hurricane Andrew in 1992 — which cost $25 billion in insured losses — insurers were forced to take unprecedented measures, from canceling and not renewing policies to requesting large rate increases. Regulators stepped in and halted these measures, which led to stricter underwriting practices that left many properties uninsured. Eventually, Citizens Property Insurance, a residual market carrier created by the Florida legislature in the aftermath of Hurricane Andrew, became the largest property insurer in Florida by selling insurance to homeowners who couldn’t get it elsewhere.
In California, after the Northridge earthquake of 1994, insurers paid out more in claims than they had collected in premiums over the preceding 30 years. Since earthquake coverage was a mandatory part of homeowners insurance, many carriers decided to stop offering homeowners policies. The subsequent housing crisis led to the founding of the California Earthquake Authority, another residual market carrier.
Insurance Options in Disaster-Prone Areas
For homeowners in climate-risky geographical areas, often the only choice is to obtain insurance through a Fair Access to Insurance Requirements (FAIR) plan. These plans afford insurance to owners of properties at high risk for wind, wildfire, earthquake, and other types of damages.
But these programs are by no means a perfect solution. Last-resort insurance policies, like those offered by FAIR plans, can be expensive. The Wall Street Journal reported in 2020 that California FAIR plans have relatively low coverage limits, which force homeowners to purchase supplemental policies, and premiums can be exorbitant, especially if you live a long way from a firehouse.
Another possible solution to the problem of increasing premiums and unavailable coverage is the use of climate data to help insurance companies and homeowners manage risk. Companies like Jupiter Intelligence and First Street Foundation (Kousky is on the latter’s board of directors) are working to create large data sets to help governments, private companies, and individuals understand the risk to infrastructure from the effects of climate change.
According to Matthew Kahn, a Bloomberg Distinguished Professor of Economics and Business at Johns Hopkins University, that kind of data could help insurance companies price premiums according to the actual risk each property faces instead of making assumptions about vast tracts of land based on outdated information, such as FEMA flood maps.
Greater clarity about the effects of climate change on a particular area or property could also help insurers incentivize homeowners to take protective measures. In an interview with Money®, Kahn said that “being able to price-discriminate and… to charge safer houses less… would provide an incentive to households and to homeowners to take precautions, like putting their home on stilts to get quoted lower insurance premiums.”
Insurers would play a key role in affecting public policy and consumer action towards mitigating climate risk. “More homeowners would put their flood-risk homes on stilts if they’ve received an insurance discount for doing so,” Kahn Added.
And vice versa in, say, the event that climate data lets developers know that a home built in a high-risk area will result in outrageous premiums. Those insights could lead to a reduction in new construction in high-risk areas, which would result in reductions in property damage and loss of life. “Real estate developers might build fewer condos in a risky place if they knew they’d have trouble getting them insured, or that buyers would have trouble getting them insured,” said Kahn.
Better data could also help homeowners know whether they should buy in a specific location, and that’s data that consumers simply don’t have access to today.
“[We need to be] recommending to consumers that they do the extra digging to really understand that disaster risk of where they’re thinking about buying a home, and not only what that is today, but where it’s going,” says Kousky of the Wharton School.
“I think [homeowners] expect that their realtor or their insurance agent or someone is going to just spoon-feed that information to them, which we probably should be, but we’re not,” Kousky adds.
The lack of data has a genuine effect on people’s lives, she says: “There’s story after story of people who bought homes and had no idea how risky that area was, and regretted it afterward. And that’s really a sad situation.”
Homeowners Insurance and COVID-19
On March 11, 2020, the World Health Organization declared the COVID-19 outbreak a pandemic. Since then, millions of cases have been confirmed in the United States. The spread of this disease has affected every sector of the economy, causing states to impose lockdowns and closings of non-essential businesses and triggering high unemployment.
The Coronavirus Aid, Relief, and Economic Security (CARES) Act was enacted on March 27, 2020, to provide different forms of relief to businesses and consumers, such as expanding unemployment insurance benefits to freelancers and gig workers, suspending student loan payments, and issuing stimulus checks to individuals.
Although the CARES Act doesn’t include provisions aimed at helping people with their insurance costs, insurers are still stepping up to help their customers. Measures may include returning a portion of personal auto insurance premiums to customers, providing free identity protection, and the opportunity to enroll in special payment plans. We’ve included the relief measures promised by our top insurance providers within their listings above.
Even if your insurance company hasn’t explicitly announced measures to help, or those programs have now expired, you could still get a favorable response if you ask. “Carriers are being much more lenient on a case-by-case basis,” said Dmitriy Golodriga, a San-Francisco based insurance broker. “[Insurance companies] understand that the circumstances that we’re in are very unique and we’re all going through it together… Right now is about the best possible time to call and talk to carriers and ask them if there’s anything that can be done.”
For more information on how COVID-19 could impact your finances, check out Money®’s special coverage.
Your Homeowners Insurance Questions Answered
Could I be denied homeowners insurance because of my dog?
Unfortunately for dog owners, most insurance companies have breeds they will not allow under their homeowners insurance policy, or that will trigger limits to your coverage. These restrictions are based on the higher chance of liability claims the companies say they’ve experienced when a dog of one of these aggressive breeds is present in the home.
If your dog is of a breed that’s on the list, the insurance company could outright refuse to sell you or renew your policy. Alternatively, they might continue the coverage but on the condition that claims related to or caused by your dog would not be covered. For example, if your Doberman Pinscher bit the mailman, who then sued for damages over the incident, your personal liability under your homeowners insurance policy would not cover the claim.
The list of restricted breeds varies by insurance company. But here, according to Psychology Today, are some dogs commonly associated with behavioral problems, and so might show up on your company’s bad-breeds list:
- Pit Bull Terrier
- Staffordshire Terrier
- German Shepherd
- Presa Canario
- Chow Chow
- Doberman Pinscher
- Wolf hybrids
- Cane Corso
- Great Danes
- Alaskan Malamute
- Siberian Husky
Some insurance companies do offer a third option. According to the American Kennel Club, a dog of a restricted breed may be covered under a home’s liability insurance if it undergoes (and passes) the AKC’s Canine Good Citizen program. This10-step test assesses how well your dog responds to commands and how generally well-behaved they are.
Some exotic pets can also cause trouble for your insurance coverage. If you have or plan to have a dog of a breed known to be aggressive or an unusual and potentially hazardous pet such as a tiger or snake, you might want to inquire with the insurance company about its effect on your coverage. And preferably before you acquire the animal.
How can I protect my home and mitigate the risk of fire, water and wind damage?
Don’t wait for a disaster to happen before making your home safer. Many steps you can take now will disaster-proof your home and lower the risk of catastrophic damage in the future. We spoke to experts from the Insurance Institute for Business and Home Safety (IBHS) and the National Association of the Remodeling Industry (NARI) to bring you tips for mitigating disaster damage in your home.
Mitigating Fire Damage
- Keep a space of at least 5 feet around your home that’s free of materials that are prone to catch fire
- Keep the rest of your yard clear of flammable debris, too, like leaves.
- Cut back any overhanging branches that could land on your roof.
- Install fire-resistant siding and roof tiles.
- Close the eaves of your roof.
- Install fine-mesh screens in the vents of your house to prevent embers from igniting fires inside the structure.
Mitigating Wind and Water Damage
- Install wind-rated doors and windows that can resist high-force winds. Those can help prevent water damage inside the house and protect the structural integrity of the building.
- Install a sealed roof deck, which will protect the interior of your home if the roof cover is torn off by high winds.
- Inspect your roof often for leaks, missing flashing, and loose tiles, and secure fittings like gutters, vents, and chimneys that could cause further damage if they were to come loose.
- Replace plastic or aluminum gutters and spouts with more durable steel gutters.
According to a 2016 survey by the Insurance Information Institute, around 93% of homeowners have some kind of homeowners insurance policy, whether basic or comprehensive. However, when it comes to renewing their policy, the Institute study shows that only 44% of homeowners shop around to compare their existing policy with those of other insurance companies. This means more than half of homeowners simply renew their existing policy annually without checking on how it stacks up against what other insurers are offering. That lack of research could easily result in overpaying for coverage.
Our list of best homeowners’ insurers streamlines the shopping experience. We looked through dozens of insurers and coverage options and narrowed your choices to the best ones, based on a series of attributes.
We started our research by seeing how insurance companies stacked up in JD Power’s 2020 U.S. Property Claims Satisfaction Study. This survey measures customer satisfaction with such processes as claim settlement, claim servicing, First Notice of Loss (FNOL), estimation, and repair. We eliminated all companies whose scores in the survey fell below the industry average.
That eliminated all but eight national insurers.To further narrow the field, we took into account each underwriter’s complaint ratio for homeowners insurance based on data from the National Association of Insurance Commissioners (NAIC). We calculated the complaint ratio by adding up all complaints lodged against each company, and then dividing that number by the company’s market share, as calculated by the NAIC.
The complaint ratio allows us to evaluate large and small companies by the same standard. Companies with a complaint ratio above 1.00 were eliminated as having a worse record than most (According to the NAIC methodology, 1.00 is the industry average, so companies with ratios higher than that have higher-than-average incidence of complaints.)
After that, we eliminated companies with A.M. Best financial strength ratings of below A+. While a rating lower than that isn’t by any means a sign of impending financial doom, we favored companies with the strongest credit standing and so the highest likelihood of being able to to pay out on any claim.
That narrowed down our list to three insurers, which we then further vetted by assessing the quality and comprehensiveness of each company’s coverage offerings, quote process, claims process, and customer service.