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Published: Jul 17, 2023 10 min read

Identity theft can ruin your credit rating, costing you time and money. IdentityForce is one of many companies that can alert users whenever their personal information might have been used by someone else fraudulently.

Learn more about this company's features, pricing and customer service options below.

Best for comprehensive protection

IdentityForce offers multiple identity, privacy and credit security solutions that can provide comprehensive monitoring and protection of your personal information.

These solutions include real-time notifications, identity recovery, advanced detection technology, medical fraud detection and 24/7 U.S.-based customer support.

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IdentityForce identity theft protection pros and cons

Pros
  • 30-day free trial period
  • Mobile app scans for malware and spyware on your device
  • Plans include identity theft restoration services
  • Services include medical fraud detection and insurance
Cons
  • Only two plans to choose from
  • Basic package doesn't include credit monitoring

Pros explained

30-day free trial period

IdentityForce’s 30-day free trial is good news if you want to test whether this product provides the identity protection solutions you require.

The free trial is only available for its entry-level UltraSecure plan. To start the trial, you’ll need to provide your credit card details and remember to cancel before the end of the trial period. Otherwise, IdentityForce will automatically charge you the first payment for Ultra Secure.

Mobile app scans for malware and spyware on your device

Mobile protection is a rarity in the identity protection service market. IdentityForce bucks this trend with an easy-to-use mobile app that scans for malware and spyware on your smartphone or tablet. This feature can prevent your device from becoming infected and protect your mobile data. The IdentifyForce app is available for iOS and Android devices.

Plans include identity theft restoration services

Taking proactive steps to restore your identity after an identity theft event is critical. Otherwise, you'll find it difficult to obtain financing in the future. IdentityForce can help you achieve this goal with its fully managed restoration services, available on its UltraSecure and UltraSecure+Credit plans.

With these restoration services, you can call IdentityForce's identity restoration experts, who will provide instant support and resources. They will tell you how to report identity theft to credit reference agencies and law enforcement, and they'll also work with you to rebuild your credit rating.

Services include medical fraud detection and insurance

Some of the worst data breaches occur in the healthcare sector. If your medical information is leaked, criminals can access sensitive information like your Social Security number or even your healthcare benefits and drug prescriptions. In many cases, victims of medical-related identity theft have no idea that fraud has occurred until they realize something is wrong with their credit score.

IdentityForce can detect fraud by monitoring your medical accounts and health insurance numbers. The service will also alert you about any unauthorized or suspicious activity. What's more, IdentityForce includes an insurance rider for victims of medical theft in its $1 million master policy, which can cover the costs of restoring their identity after a fraud event.

Cons explained

Only two plans to choose from

It's common for identity theft protection services to offer three or four paid tiers with different service offerings. IdentityForce only has two plans — UltraSecure and UltraSecure+Credit. For some, this may seem like a limited number of options and flexibility. However, depending on your needs, having a small number of plans to choose from might make the process easier.

Basic package doesn’t include credit monitoring

UltraSecure+Credit, IdentityForce's second plan tier, is the only one that includes credit report monitoring, so you'll have to pay extra for this feature. In comparison, starting plans from other identity protection services offer monitoring from at least one of the three credit bureaus (TransUnion, Equifax and Experian).

Having some form of credit monitoring service ensures that you receive alerts about unauthorized activity on your credit accounts. This helps you solve identity theft issues quickly, preserving your creditworthiness.

IdentityForce identity theft protection plans

Take a closer look at the two plans offered by IdentityForce, UltraSecure and UltraSecure+Credit.

UltraSecure

UltraSecure is IdentityForce's most basic plan and includes the following features:

  • Identity restoration services
  • $1 million in identity theft insurance
  • Advanced fraud monitoring
  • Bank and credit card activity alerts
  • Change of address monitoring
  • Court records monitoring
  • Dark web monitoring/dark web data analysis
  • Fraud alert reminders
  • Medical ID fraud protection
  • Mobile attack control
  • Password manager
  • Payday loan monitoring
  • Sex offender monitoring
  • Smart SSN tracker
  • Social media identity monitoring
  • Secure my network (VPN)
  • Toll-free customer service
  • Two-factor authentication

UltraSecure+Credit

UltraSecure+Credit comes with all the features available in the UltraSecure plan, plus:

  • Credit file monitoring with all three bureaus (Experian, Equifax and Transunion)
  • Credit freezes
  • Credit report fraud assistance
  • Credit score simulator
  • Credit score tracker
  • Free access to credit scores and reports from all three credit bureaus

IdentityForce identity theft protection pricing

As previously mentioned, IdentityForce's tiers might not be the cheapest on the market. However, they are still on the lower end of the scale. Note that paying for a plan on a rolling month-to-month basis can be more expensive in the long run than paying for an annual plan.

Find IdentifyForce pricing information below:

Billed monthly Billed annually
UltraSecure $17.95 for individuals, or $24.95 for families $179.50 for individuals, or $249 for families
UltraSecure+Credit $23.95 for individuals, or $25.95 for families $239.50 for individuals, or $359 for families

IdentityForce financial stability

According to financial records, IdentityForce last received funding from investors in June 2019. The company currently has two investors and has been operating in its current form since 2005. As a relatively new company with few investors, its financial stability isn't clear.

However, it was acquired by TransUnion, one of the main credit monitoring bureaus, in 2021. Moody's, one of the main assessors of financial strength, changed TransUnion's financial rating from stable to negative in 2022. This may a cause for concern to potential customers who want full trust in IdentityForce's ability to provide top-notch monitoring and protection services.

However, the Better Business Bureau (BBB) confirms that IdentityForce has more than 40 years of experience and accredited the company in November 2007. IdentityForce currently has a BBB rating of A+, which is a designation for only the most trustworthy and well functioning companies.

IdentityForce accessibility

Availability

IdentityForce currently services customers throughout the United States. You can contact an IdentityForce company representative 24 hours a day, seven days a week, about a customer service or identity fraud issue.

Contact information

The IdentityForce phone number for customers is 1-877-694-3367. Lines are open 24 hours a day. You can also email memberservices@identityforce.com, send the company a message on its website or write to:

IdentityForce,
111 Speen Street,
Suite 304,
Framingham, MA 01701

You can also communicate with IdentityForce via its Facebook, Twitter, Instagram and other social media pages.

User experience

According to multiple online reviews, IdentityForce provides a mostly seamless user experience. Signing up for a new account is a simple process:

  • Head to the IdentityForce website and click the 'Sign Up Today' button.
  • Choose between UltraSecure and UltraSecure+Credit and decide whether you want an IdentityForce family or individual plan.
  • Enter personal information like your full name and email address to register for an IdentityForce account.
  • Provide information about your financial accounts to IdentityForce so the company can monitor your identity online. You can enter information such as bank account details, credit card numbers, healthcare insurance numbers and your Social Security number.

After registering for an account, you can customize the notifications you want to receive from IdentityForce on your personalized dashboard. You can also find monitoring insights that pertain to your online identity and learn how IdentityForce protects you from fraud.

Additionally, IdentityForce has a wide range of online resources that let you access information about the company and various identity fraud topics. These resources include videos, brochures, ebooks, webinars, whitepapers and blog posts.

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IdentityForce customer satisfaction

IdentityForce's reputation varies widely depending on the review platform, making it difficult to determine whether IdentityForce customers are satisfied with the service they receive. That's because the company's reputation differs depending on the review platform.

On the BBB's website, IdentityForce has an average customer review score of 1.42/5 based on 26 reviews. Complaints include being unable to cancel the company's free trial and having difficulties contacting customer service.

IdentityForce identity theft protection FAQ

Is IdentityForce legitimate?

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IdentityForce is a genuine company accredited by the BBB. It is part of the TransUnion brand and has more than 40 years of experience in identity protection. IdentityForce helps users protect their identities online by offering various identity, privacy and credit security solutions.

What is the IdentityForce ChildWatch add-on feature?

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ChildWatch is an additional service available with both UltraSecure and UltraSecure+Credit plans. It protects your children's personal information by sending messages and alerts to your IdentityForce dashboard. For example, you will receive an alert if someone tries to use your child's Social Security number.

How do I enroll in an IdentityForce identity theft protection plan?

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Go to the IdentityForce website, click on "Sign Up Today," choose either the UltraSecure or UltraSecure+Credit plan and enter your personal information to register for an account. IdentityForce will then ask you to enter financial information like healthcare insurance numbers and credit card numbers so it can track your identity online and prevent fraud.

How do I cancel my IdentityForce plan?

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You can cancel your plan by calling 1-877-694-3367. IdentityForce doesn't have any contracts, so you can unsubscribe at any time. However, the company might not refund any money you have already paid.

Is IdentityForce worth it?

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IdentityForce can protect you against identity theft, making it a valuable product. It tracks your identity online, sends notifications about fraud events and helps restore your identity after identity theft occurs. The company also provides $1 million in identity theft insurance.

However, if there are additional features that aren't included in IdentityForce's two plans, you may want to consider other companies that offer more identity protection plan options. Additionally, if you only want a basic protection plan but want some credit monitoring, IdentityForce may not be for you.

How we evaluated IdentityForce identity theft protection

Money considered these factors when reviewing IdentityForce's identity protection services:

  • Pricing information
  • Product features
  • Service offerings
  • Terms of use
  • Accessibility
  • Customer service options
  • Customer reviews on BBB and Trustpilot
  • Third-party ratings

Summary of Money's IdentityForce identity theft protection review

IdentityForce's product has a wide range of service offerings, making it one of the most comprehensive identity theft protection solutions on the market. It also offers a 30-day free trial, restoration services, medical fraud detection and mobile app scanning for malware and spyware. Despite these extensive features, the product is competitively priced, even though it's not the cheapest identity theft protection tool on the market.

On the flip side, you can only choose from two plans, and credit monitoring isn't available with IdentityForce's entry-level offering. If you want more options or are concerned about not having access to credit monitoring, research other identity theft protection services to see if their plans are better suited to your needs.