--- title: Why Most People Don't Trust Their Car Insurance Companies description: A new survey from J.D. Power shows that most car insurance customers have little faith in their insurers, often related to rising prices. authors: - name: Brad Tuttle role: Senior Editor url: https://money.com/author/brad-tuttle/ bio: Brad Tuttle is a former senior editor at Money with over 10 years’ experience covering a vast number of personal finance topics, including careers, cars, travel, budgeting, investing, insurance, credit cards, consumer psychology, real estate, banking, and shopping and deals. education: Columbia University School of Journalism, MS at_money_since: 2014 articles: 366 covers: - Insurance - Banking - Business - Career Advice - Credit - Credit Cards - Economy and Politics - Education - Health and Wellness - Housing - Identity Theft - Investing - Lifestyle - Loans - Mortgages - Personal Finance - Pets - Professional Services - Retirement - Shopping - Taxes - Technology social: - https://twitter.com/bradrtuttle - https://linkedin.com/in/brad-tuttle-834b225 former_staff: true published: '2024-06-17T12:43:28.000Z' modified: '2025-04-15T22:27:15.000Z' section: Insurance tags: - News word_count: 394 canonical: https://money.com/car-insurance-companies-trust/ type: NewsArticle source: structured-blocks --- > **Disclosure:** We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. [Learn more](https://money.com/page/disclaimer/). ![Cars shielded by an umbrella casting a shadow](https://img.money.com/2024/06/News-Car-Insurance-Distrust-1.jpg) Most drivers say they have little faith in their [car insurance](https://money.com/best-auto-insurance/) company — and that lack of trust may stem from rising costs. According to a new [J.D. Power report](https://www.jdpower.com/business/press-releases/2024-us-auto-insurance-study), only 15% of auto insurance customers say they have high levels of trust in the company covering their vehicle. Another 34% have “mid levels” of trust, while 51% report having little trust in their car insurance provider. People may rely on insurance companies when things go wrong, but that doesn’t mean customers trust them. No insurers made the cut in a recent Morning Consult Intelligence survey highlighting the [most trusted brands of 2024](https://pro.morningconsult.com/analyst-reports/most-trusted-brands-2024), which features companies like UPS, Amazon, The Home Depot and Visa. ## New or used, your car is an investment. Make sure it's protected! ### Get the coverage you need without breaking the bank. Click your state to get a free quote today. [View Rates](https://money.com/pr/gd49efb4d648?ap_referrer=%2Fcar-insurance-companies-trust%2F) But certain trends appear to be doing damage to whatever goodwill customers *did* have. J.D. Power researchers tell Money that survey respondents demonstrated steadily rising trust in auto insurance companies from 2017 to 2022. Trust in insurers dipped slightly in 2023, and then it “dropped dramatically” in the 2024 J.D. Power survey, a representative explains. These falloffs occurred at the same time customers were being hit with steep increases in car insurance prices. Overall, the data indicates that jacking up drivers' premiums without explanation is a surefire way to upset customers and raise the level of distrust. “The lowest trust scores are in regions with the largest proportion of insurer-initiated rate increases,” the J.D. Power study states. “Florida, where the incidence of rate increases is highest, also has the highest percentage of customers (55%) with low levels of trust.” ## Car insurance prices are finally slowing down Auto insurance costs have soared nationwide in recent years. In 2022, the average full-coverage policy cost $1,633, then leapt to $2,019 in 2023, according to data from the insurance marketplace [Insurify](https://insurify.com/car-insurance/report/data/). The average will hit $2,160 this year, Insurify estimates. That’s an increase of over $500 in just two years. Price increases are finally easing, however. The [Consumer Price Index](https://www.bls.gov/news.release/cpi.t01.htm), which tracks inflation on a wide range of goods and services, shows that while auto insurance costs increased 20.3% over the past 12 months, prices actually dipped 0.1% from April to May. That might not be enough for car owners to regain trust in their insurance providers, but it’s a start. ## One of the best ways to pay less for Car Insurance is by comparing rates ### Click below to begin finding your rate today. [View Rates](https://money.com/pr/i86244fe9d5c?ap_referrer=%2Fcar-insurance-companies-trust%2F) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "BreadcrumbList", "@id": "https://money.com/car-insurance-companies-trust/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://money.com" }, { "@type": "ListItem", "position": 2, "name": "Insurance", "item": "https://money.com/insurance/" }, { "@type": "ListItem", "position": 3, "name": "Car Insurance", "item": "https://money.com/car-insurance/" }, { "@type": "ListItem", "position": 4, "name": "Why Most People Don't Trust Their Car Insurance Companies" } ] }, { "@type": "WebSite", "@id": "https://money.com/#website", "url": "https://money.com", "name": "Money", "publisher": { "@id": "https://money.com/#organization" } }, { "@type": "WebPage", "@id": "https://money.com/car-insurance-companies-trust/#webpage", "url": "https://money.com/car-insurance-companies-trust/", "name": "Why Most People Don't Trust Their Car Insurance Companies", "isPartOf": { "@id": "https://money.com/#website" }, "datePublished": "2024-06-17T12:43:28.000Z", "mainEntity": { "@id": "https://money.com/car-insurance-companies-trust/" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://money.com/car-insurance-companies-trust/#breadcrumb" }, "dateModified": "2025-04-15T22:27:15.000Z" }, { "@type": "NewsArticle", "headline": "Why Most People Don't Trust Their Car Insurance Companies", "articleSection": "Insurance", "image": [ { "@type": "ImageObject", "url": "https://img.money.com/2024/06/News-Car-Insurance-Distrust-1.jpg", "width": 2880, "height": 1920, "caption": "News-Car-Insurance-Distrust" } ], "author": [ { "@type": "Person", "name": "Brad Tuttle", "url": "https://money.com/author/brad-tuttle/", "@id": "https://money.com/author/brad-tuttle/#author", "description": "Brad Tuttle is a former senior editor at Money with over 10 years’ experience covering a vast number of personal finance topics, including careers, cars, travel, budgeting, investing, insurance, credit cards, consumer psychology, real estate, banking, and shopping and deals.\r\n\r\n", "image": "https://img.money.com/2014/01/Brad-Tuttle.png?w=226&h=247&crop=1", "alumniOf": "Columbia University School of Journalism, MS", "sameAs": [ "https://twitter.com/bradrtuttle", "https://linkedin.com/in/brad-tuttle-834b225" ] } ], "publisher": "https://money.com/#organization", "datePublished": "2024-06-17T12:43:28.000Z", "description": "A new survey from J.D. 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