We may earn a fee if you click on the links below. Compensation does not determine ranking. Not all brands are included. Learn more.

At some point in your life, you may have a period when you fall on hard times and your bills start to pile up.

If you're ultimately unable to make payments, your debts may be sent to collections, meaning your account will be passed to a debt recovery agency, earning a collection letter and possibly a stain on your credit report. The credit bureau agencies, Experian, Transunion and Equifax, may lower your credit score by 50 points or more, resulting in higher interest rates for any future borrowing.

Credit Collection Services, known as CCS for short, is one of the largest debt collection agencies in the U.S. This company, based in Massachusetts, is a part of a larger entity known as CCS Companies, and when you look at your credit report, you may see a collection account with the creditor listed as “CCS,” “CCSUSA,” “Credit Collection Services” or a related name.

If you’re getting hassled by CCS, which represents companies in a variety of fields, including the banking and health industries, you should know your rights and watch out for common shady tactics used by collection agencies.

By taking the right steps, you can stop the annoying calls and get your credit score back up.

Ads by Money. We may be compensated if you click this ad.AdAds by Money disclaimer
Need help with your credit? Find a local Credit Repair Expert.
Credit Saint can help you. Click on your state to find a locally licensed expert
HawaiiAlaskaFloridaSouth CarolinaGeorgiaAlabamaNorth CarolinaTennesseeRIRhode IslandCTConnecticutMAMassachusettsMaineNHNew HampshireVTVermontNew YorkNJNew JerseyDEDelawareMDMarylandWest VirginiaOhioMichiganArizonaNevadaUtahColoradoNew MexicoSouth DakotaIowaIndianaIllinoisMinnesotaWisconsinMissouriLouisianaVirginiaDCWashington DCIdahoCaliforniaNorth DakotaWashingtonOregonMontanaWyomingNebraskaKansasOklahomaPennsylvaniaKentuckyMississippiArkansasTexas
View Credit Repair Plans & Pricing

How to remove Credit Collection Services from your credit report

Now, let’s get into the details. Right off the bat, whether you’ve been getting phone calls from CCS or received a letter from them, send a debt verification letter to the company, which requests written communication only.

Why? This ensures that there is always a written record of what transpires between you and CCS. Sending a letter through certified mail, which requires a signature upon delivery, provides proof that CCS received the letter.

With phone calls, there won’t be a record. Mail is the best way to protect yourself.

1. Have them prove the debt is yours

Now, let’s move forward to the next step, which you must complete within 30 days of the first time that CCS gets in touch with you. Keep this deadline in mind and act fast. Things will be harder for you if you don’t.

Send the company a letter asking them to show you proof that the debt in question is rightfully yours. It’s perfectly legal and proper to make this request, generally called a debt validation letter.

Why ask for proof?

CCS is a debt purchasing company, meaning the company buys debt from the original creditors, typically for cents on the dollar of what is actually owed. Since CCS bought the debt, the company may not be able to prove that it’s valid. The company may lack data related to the debt, or possibly, the account isn’t complete or is inaccurate. It is not uncommon for companies to mix up contact information.

If CCS is unable to validate your debt, the company must, by law stop trying to collect on it. The company will also need to remove the negative entry from your credit report.

You can contact CCS at the address below:

Credit Collection Services
725 Canton Street
Norwood, MA 02062-2679
Phone numbers: 617-965-2000

Despite earning a "B" from the Better Business Bureau (BBB), CCS earned over 1,000 complaints to the BBB, including many regarding inaccurate or false reporting. There are also numerous complaints filed with the Consumer Financial Protection Bureau, stating the same grievances.

Ads by Money. We may be compensated if you click this ad.AdAds by Money disclaimer
Debt Relief won't fix all your debt problems, but can be a good option for some consumers
If you owe $10,000 or more in debt, Accredited can help you lessen the amount you owe and make managing your debt easier.
Get Started

2. Negotiate to remove the collection

Sometimes, the debt validation letter doesn’t work out. The company may be able to validate the debt, making you legally responsible to repay the debt. Unfortunately, this means the negative note on your credit report remains and that the company is free to continue contacting you, with the aim of getting money from you.

If the debt validation letter doesn’t work out, don’t give up hope. Keep in mind that the end goal of all collection agencies is to get money. To negotiate, you should offer to pay half of what you owe or settle on a payment plan, on the condition that CCS will remove the negative entry from your credit report upon receipt of payment.

Be prepared for the possibility that CCS may haggle with you, but be persistent and continue all communications in writing – don’t fall back on a phone call.

If you reach an agreement, avoid granting the company access to your bank account. Instead, send a check through certified mail to maintain a paper trail for your protection. After 30 days, follow up with a letter to make certain that the company removes the negative entry from your credit report. If it hasn’t, send yet another letter requesting that they do this.

3. Hire a professional

Lastly, if you’re the type of person who would rather hire a professional and be done with the whole thing, that’s an option. Look for a credit repair company, which will obtain your records, get validation and negotiate on your behalf for a monthly fee.

Ads by Money. We may be compensated if you click this ad.AdAds by Money disclaimer
If this sounds overwhelming, contact a credit expert
Credit Saint can identify and challenge questionable items on your behalf. Click below to start repairing your credit.
View Plans

Knowing your Fair Debt Collection Practices Act (FDCPA) rights

Harassing calls from a debt collection company tend to trigger a range of unpleasant emotions, from anxiety, fear, anger, frustration and beyond.

Unfortunately, a lot of people who get these calls just don’t understand their rights. The truth is that debt collectors actually have a set of rules they have to follow when attempting to collect on a debt. The Federal Trade Commission (FTC) enforces these rules, which are collectively known as the FDCPA, and prevents debt collectors from harassing you.

Therefore, if you’re contacted by a debt collector, simply state that you understand your rights under the FDCPA.

Here's a brief list stating your rights:

  • CCS cannot suggest that they can have you arrested or imprisoned, as it’s illegal to do so.
  • They are not allowed to harass or threaten you in any way.
  • They can’t come to your workplace and they can’t call you at work if you state you're not allowed to receive calls.
  • They must provide documentation proving the validity of their claim at your request (debt verification).
  • They cannot send letters with the appearance of an official government or court letter.
  • They may not threaten you with legal action, whether wage garnishment or harm to your credit, without following through.
  • They can only call you between the hours of 8 a.m. and 9 p.m. in your time zone, not theirs.

Tips for dealing with CCS

When you type up the debt validation letter, make sure that you mention the fact that you’re aware of your rights as the FDCPA outlines them. Debt collecting services are required to provide proof of your debt, which can often be difficult for them to do.

Additionally, there is a statute of limitations placed on your debt, limiting the amount of time the credit reporting agency may sue you for repayment. Each statute varies from state to state, so be sure to research your state's specific laws concerning credit suits.

Written communication simplifies everything. It’s all there in black and white. If trouble arises, such as a lawsuit directed at you via CCS, you’ll have your paper trail.

Latest news on debt collections

The Consumer Financial Protection Bureau recently reported good news in that from 2018 to 2022, the number of collections reports on Americans’ credit reports declined by 33%. Still, Americans had 175 million collection incidents on their reports after the decline, the agency said.

Since this article was first published, debt collection protections for consumers have improved. Under modified FDCPA rules, collection agencies now cannot call you about a debt more than seven times in a seven day period. Additionally, they cannot contact you on social media in a way that’s visible to the public or your friends on the platform.

Disclaimer: This story was originally published on October 12, 2017 on BetterCreditBlog.org. To find the most relevant information concerning collections or credit card inquiries, please visit:https://money.com/how-to-remove-collections-from-credit-report/ or https://money.com/get-items-removed-from-credit-report/