IDX Identity Theft Protection Review

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Founded in 2003, IDX provides cybersecurity services to individuals and businesses — including many high-profile clients, such as Nike, Uber and several federal agencies. In this comprehensive guide, we take an in-depth look at IDX's identity theft protection services, with a specific focus on its consumer brand offerings.

Read on to learn more about the company’s plan options and features, its strengths and weaknesses and what past customers have to say about the service.

Best for identity monitoring

The IDX Identity plan is an excellent choice if you are mainly interested in keeping tabs on your personal information and protecting yourself against identity thieves. The plan offers the best value when considering identity monitoring, fraud alerts and recovery services. Namely, it boasts one of the most thorough personal data monitoring services for all layers of the web.

IDX Identity Theft Protection pros and cons

Pros explained

Superior internet and dark web monitoring

All IDX plans come with the company’s trademark CyberScan™ surveillance engine, which monitors the surface, social, deep and dark web around the clock. IDX combines data scanning with the knowledge of subject matter experts, who analyze content in internet relay chats, semi-restricted forums and other dark web sources to look for and validate exposed information.

When CyberScan finds one of your pieces of monitored information exposed in a data breach, members receive an alert to their email account notifying them if their information has been potentially exposed to cybercriminals.

Additionally, CyberScan can be customized to send alerts for compromised financial, medical and personal data. It can monitor up to ten email addresses, medical ids, passports, and phone numbers. It can also monitor up to five bank account numbers and credit cards and one driver’s license.

Unlimited guidance from recovery experts

In addition to lost wallet coverage and $1 million in identity theft insurance, IDX offers access to a support team of FCRA and HIPAA-certified, US-based experts on all service plans. A recovery specialist is also assigned to the victim of identity theft until their identity is returned to its pre-theft status.

Social Security Number tracing

Most identity theft protection services track your social security number online. IDX goes one step further by creating a detailed report of all names and aliases associated with your SSN. It will then notify you if a new one is added so you can review it.

Affordable identity monitoring

If you are only looking at identity monitoring and restoration, IDX offers the best bang for your buck by far. The Identity plan comes with extensive and customizable alerts for your personal, financial and medical data at only $9.95 per month, or $8.96 per month with annual billing. This is much less expensive than what other companies offer for this level of service.

Cons explained

Credit features only with the most expensive plan

The IDX Identity plan comes with very little credit services, namely credit monitoring and an annual credit report from a single bureau. The Privacy plan doesn’t include any credit services. Other features, such as a TransUnion credit lock, instant inquiry alerts and three bureau monitoring and reports are restricted to the company’s expensive Complete plan.

No regular money-back guarantee

IDX does not feature a traditional money-back guarantee — or free trial — for its services. This means users can’t try out the service before committing. However, the company does promise to recover your identity in case of theft or your money back.

No 24/7 customer support

IDX does not offer customer support around the clock. You can reach IDX through an online form on its website or call between Monday and Friday from 6 a.m. to 6 p.m. Pacific Time. If you cannot reach an IDX representative, you can report identity theft at www.identitytheft.gov.

IDX Identity Theft Protection plans

In this section, we'll go over each of IDX's three consumer plans. We also discuss what sets them apart so you can select the right plan for your needs.

IDX Identity

The IDX Identity plan offers comprehensive identity protection and recovery services, as well as basic credit monitoring services, at an affordable price. Although customers don’t get access to digital protection software and credit inquiry alerts, they do receive a good number of monitoring features, including dark web monitoring, single-bureau credit monitoring and SSN tracing.

Additionally, this plan comes with a comprehensive set of recovery features, such as lost wallet coverage and U.S.-based identity recovery services. Users also get helpful tips, advice, how-tos and actionable alerts that may help you prevent fraud.

IDX Identity monitors the following:

• Personally identifiable information (email address, phone number, drivers license, SSN)

• Credit files (from a single bureau)

• Changes of address

• Medical documents

• Court records

• Bank accounts

• Payday loans

• Credit cards

IDX Privacy

Despite its higher price point, the IDX Privacy plan does not come with all of the features in the IDX Identity plan. That's because the plan is geared toward online and device protection first, with services like social media account monitoring and a cybersecurity software suite.

SocialSentry, IDX’s social media monitoring service, scans both new and historical posts and activities on Facebook, YouTube, Instagram, LinkedIn and X (formerly Twitter) for compromised credentials. Barring TikTok, these are some of the most popular platforms in the social media space.

SocialSentry will send users an alert if it detects:

1. New accounts impersonating yours
2. Personally identifiable information (PII) in a post
3. Content that is potentially damaging to your reputation
4. Suspicious activity (e.g. sudden changes to your profile picture or username)
5. Posted content that contains a known malicious link

Cybersecurity-wise, IDX Privacy comes with a password manager, a VPN, a privacy-focused search engine and a tracking blocker. It also comes with ForgetMe, a data removal service which scans over 100 data broker websites 24/7 and automatically sends a takedown request if it identifies one that contains your personal information.

IDX Complete

The IDX Complete plan is considerably more expensive than both the Identity and Privacy plans. In fact, it costs more than both of them put together. The reason for this is that the Complete plan comes with additional credit features — these are usually what drive up the cost of identity theft protection packages the most — that the other two plans lack.

With IDX Complete, you get all the features in the Identity and Privacy plans plus monitoring and annual reports for all three credit bureaus (TransUnion, Experian and Equifax). You also get credit score monitoring and credit inquiry alerts. Moreover, this plan lets you easily lock your TransUnion credit file in the event of a sensitive data leak.

IDX Identity Theft Protection pricing

IDX offers three plan options for individuals and families under its consumer plans tab. There is a roughly 10% discount if you opt for annual billing instead of monthly billing over the course of a year.

The family plan covers two adults and up to five minors. Like with the individual plans, customers can save around 10% by paying annually instead of paying monthly for a year’s time.

IDX Identity Theft Protection financial stability

Cybersecurity SaaS company ZeroFox acquired IDX in 2021. No major credit agency has rated ZeroFox. We had to look at other publicly available information to find more information on IDX’s financial stability.

In December of 2022, ZeroFox earned record-breaking revenue. The parent company's stock price has remained fairly stable since October of that year, which suggests that investors continue to show confidence in the cybersecurity firm's future. However, this only indicates that Zero Fox was financially stable, and not necessarily that the future IDX is stable.

IDX Identity Theft Protection accessibility

IDX sells all of its plans online. If you need to speak with a customer service representative, you can do so over the phone or through an online form. A customer service agent will email you back in the case of the latter.

Availability

Anyone can purchase an identity theft protection plan through IDX’s website. The company offers a variety of plans for both consumers and businesses. The website also features a Knowledge Center for additional information on identity theft and fraud.

Contact information

You can get in touch with IDX through one of the following ways.

• Phone: Call IDX's toll-free number at 1-800-939-4170 Monday through Friday from 6 a.m. to 6 p.m. Pacific Time

• Online form: Reach IDX through the online form available on its customer service page.

User experience

Users can expect a generally positive experience thanks to the unlimited advice from recovery experts included in all plans. These industry professionals will help you safeguard your personal data. They should also be able to answer any questions about the set-up process for your plan.

IDX Identity Theft Protection customer satisfaction

Customer reviews for IDX identity theft protection appear to be mixed. On the Better Business Bureau (BBB), where IDX still goes by its old name, My ID Care, the company has a 2.7/5 star average based on 20 reviews and 10 complaints closed in the past year.

While a few users complained about locked accounts and poor customer service, most reviews praised IDX for its knowledgeable and helpful customer service agents.

How we evaluated IDX Identity Theft Protection

We evaluated IDX along several key metrics including the following:

• Customer reviews
• Financial stability
• Accessibility
• Range of features
• Product quality
• Pricing
• Discounts
• Reputation

Summary of Money's IDX Identity Theft Protection review

IDX offers quality id theft protection at a reasonable price. With IDX, you can select from three tiers (Identity, Privacy or Complete) and choose either an individual or family plan.

All IDX plans come with the company’s trademark CyberScan monitoring tool. They also feature a $1 million identity theft insurance policy, unlimited assistance from IDX's team of in-house identity theft protection specialists and various educational resources.

The IDX Identity plan is an excellent choice for consumers concerned primarily with their personal information being stolen and used fraudulently. If you’re looking for more comprehensive credit or cybersecurity services, we recommend checking out our list of the best identity theft protection services.