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A couple with two young daughters look at something on a laptop
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The IRS sent out the third child tax credit payments on Wednesday, Sept. 15. Many parents have been spending the money as soon as they get it on things like rent and uniforms, and already the payments have helped fewer children go hungry.

But the payments haven’t been without their glitches. Parents can get up to $300 per month per kids under age 6 and $250 for kids ages 6-18, with payments decreasing for single filers who make over $75,000 or those married filing jointly that have an income of more than $150,000. Some eligible families, though, have missed out on the payments, while others have received the wrong amount or were sent paper checks last month despite being enrolled in direct deposit.

Now, some caregivers who got the payments on time in July and August are saying they didn't receive it this time around, and they don't know why.

"I set up bills and orchestrated my budget around expecting that money," Tacey Harp, a mother of two in Banks, Oregon, told CBS. She and at least a dozen other families told the outlet they didn’t get the September payment as expected.