--- title: Airlines Will Be Forced to Pay Up if They Ruin Your Suitcase description: A DOT investigation found some airlines won't accept mishandled baggage claims and ordered them to reimburse flyers or face penalties. authors: - name: Martha C. White role: Writer url: https://money.com/author/martha-c-white/ education: BA, English, Princeton University at_money_since: 2015 articles: 350 covers: - Personal Finance - Banking - Business - Career Advice - Credit - Credit Cards - Debt - Economy and Politics - Education - Federal Reserve Rate Cuts - Health and Wellness - Housing - Identity Theft - Insurance - Investing - Lifestyle - Loans - Mortgages - Professional Services - Retirement - Shopping - Taxes - Technology published: '2015-12-02T17:18:19.000Z' modified: '2024-04-16T09:13:06.000Z' section: Personal Finance tags: - Air travel - airline travel - Airlines - Baggage - DOT - luggage - pubdesk - Travel word_count: 291 canonical: https://money.com/airlines-ruin-luggage-payment/ type: Article source: structured-blocks --- > **Disclosure:** We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. [Learn more](https://money.com/page/disclaimer/). ![151202_EM_BaggageDamage](https://img.money.com/2015/12/151202_em_baggagedamage.jpg) Here's a bit of good news for travelers taking flights during the holidays, or anytime for that matter. Airlines will actually have to reimburse you if their employees [throw your bag across the tarmac](http://roadwarriorvoices.com/2015/11/27/alaska-airlines-workers-caught-on-camera-throwing-around-a-suitcase/) or otherwise damage your luggage while it's in their care, the Department of Transportation warned carriers recently. The agency investigated foreign and domestic airlines at 16 different airports back in September and — just in time for people to start entrusting bags filled with holiday gifts to airline cargo personnel — [issued a reminder](https://www.transportation.gov/briefing-room/dot-reminds-airlines-passengers-should-be-compensated-most-damage-baggage-wheels) last week that the airlines are responsible for paying for damage to "wheels, straps, zippers, handles, and other protruding parts" that occurs under the airline's watch. This doesn't cover damage due to what the DOT considers normal wear and tear, but the notice makes it clear that many current airline baggage policies — in which carriers deny liability for damages and won't even accept customer reports of mishandled baggage — won't (ahem) fly. "The inspections have been helpful in determining whether airlines are treating consumers fairly and providing them the services to which they are entitled under the law," the DOT said in a statement. The upshot: If your damaged suitcase got that way because of the airline handling it, they'll have to reimburse you. ##### [![Best college education image](https://content.money.com/wp-content/themes/money2018/img/college-site-banner-02.png)](https://best-colleges.time.com/money/search-colleges/?xid=cm-mcpFindTheCollegeWidget) Airlines that don't bring their policies in line with the law and accept responsibility for damaged baggage by January 9 of next year will face enforcement action from the Department's Aviation Enforcement Office. The companies will have to make sure that their gate agents and other customer-facing employees know the rules and don't turn away travelers who bring complaints of damaged luggage. **Read Next: [American Airlines Just Made It Harder to Score Free Flights With Frequent Flyer Miles](https://money.com/american-airlines-frequent-flyer-miles-change/)** ```json { "@context": "https://schema.org", "@graph": [ { "@type": "BreadcrumbList", "@id": "https://money.com/airlines-ruin-luggage-payment/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://money.com" }, { "@type": "ListItem", "position": 2, "name": "Personal Finance", "item": "https://money.com/personal-finance/" }, { "@type": "ListItem", "position": 3, "name": "Expenses", "item": "https://money.com/expenses/" }, { "@type": "ListItem", "position": 4, "name": "Airlines Will Be Forced to Pay Up if They Ruin Your Suitcase" } ] }, { "@type": "WebSite", "@id": "https://money.com/#website", "url": "https://money.com", "name": "Money", "publisher": { "@id": "https://money.com/#organization" } }, { "@type": "WebPage", "@id": "https://money.com/airlines-ruin-luggage-payment/#webpage", "url": "https://money.com/airlines-ruin-luggage-payment/", "name": "Airlines Will Be Forced to Pay Up if They Ruin Your Suitcase", "isPartOf": { "@id": "https://money.com/#website" }, "datePublished": "2015-12-02T17:18:19.000Z", "mainEntity": { "@id": "https://money.com/airlines-ruin-luggage-payment/" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://money.com/airlines-ruin-luggage-payment/#breadcrumb" }, "dateModified": "2024-04-16T09:13:06.000Z" }, { "@type": "Article", "headline": "Airlines Will Be Forced to Pay Up if They Ruin Your Suitcase", "articleSection": "Personal Finance", "image": [ { "@type": "ImageObject", "url": "https://img.money.com/2015/12/151202_em_baggagedamage.jpg", "width": 2100, "height": 1400, "caption": "151202_EM_BaggageDamage" } ], "author": [ { "@type": "Person", "name": "Martha C. 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