Christopher Elliott

As Samsung's Galaxy Note 7 problems take a turn for the worse, customers are facing new fears—and some have even encountered unexpected fees—in their efforts to find a safer smartphone. Samsung recalled its newest phablet...

A man's business emails are vanishing without explanation until a consumer advocate steps in to help.

"Problem Solved" to the rescue

When Sandra Sabatini booked a short-term rental apartment in Vancouver this summer, she got more than she bargained for. Sabatini's $80-per-night accommodations, which she describes as "beautifully decorated and spare" were part of a lodging...

Leslie Woz's Dell laptop is a lemon, and now it's off warranty. Should the company honor an implied warranty? Question: I need your help with a Dell Inspiron laptop that died from a failed motherboard...

He'll take on your problems when you're left without options.