There are plenty of reasons that you might need credit repair services. You may have suffered a job loss or an illness that resulted in late payments, or some other unfortunate financial turn of events.
Whether you’ve exhausted all of your options or simply don’t have the time or knowledge to fix your bad credit, working with an experienced credit repair company could improve your credit score. In our Ovation review below, we’ll take a look at Ovation Credit Repair to help you decide whether its services could help you reach your credit goals.
Table of Contents:
- Ovation Credit Repair Overview
- Ovation Credit Repair’s Services
- Ovation Credit Repair Pricing
- Ovation Credit Repair’s Credentials
- Ovation Credit Repair’s Accessibility
- Ovation Credit Repair Satisfaction Ratings
- Ovation vs. the Competition
Ovation Credit Repair Overview
Ovation Credit was acquired by Lending Tree, a publicly traded company, in 2018 and offers credit repair, credit education and credit monitoring services through its two plans.
- Two credit repair package options to choose from
- Access to a team of case advisors for support and servicing during the credit repair process
- The use of a Dispute Manager dashboard to track the status of your disputes 24/7
- No guarantee everything can be disputed or removed from your credit profile
- No credit counseling or debt consolidation services
Ovation Credit Repair’s Services
Below, you’ll find information on Ovation’s services, which includes a customized credit repair plan you can access online to track the status of your disputes, as well as receive notifications on your cell phone. Be aware that this plan is not the same as a debt management plan, which is more comprehensive and generally includes debt consolidation options.
What Ovation offers
Ovation has two plans to help repair your credit — the Essentials and Essentials Plus plans.
Here’s a quick summary of Ovation’s Essentials plan:
- Personalized dispute options: Lets you dispute inaccurate, misleading, incomplete, or unverifiable information on your credit report, such as charge-offs, bankruptcies, inquiries and more
- Case advisors: Access to advisors who cover your dispute options and other credit-improving actions, as well as a free credit consultation
- Financial management tools: Access to tools that help you credit a budget, pay off debt and more
The Essentials Plus Plan gives you everything listed above, as well as these features and services:
- Fast Track add-on: Prioritizes your credit reports and dispute letters for same-day service
- Access to credit letter templates: Customizable letters to send to your creditors
- Recommendation letters: A letter from Ovation to potential lenders
- Credit monitoring: TransUnion credit monitoring
Once you sign up for Ovation credit repair services, you’ll start working with one of its professional credit analysts, who’ll review your financial background, check your credit score and credit history, and evaluate your credit reports to create a credit repair program.
Then, your personal case advisor will activate Ovation’s Dispute Manager tool, which starts tracking your credit report discrepancies. This electronic dispute system, which integrates directly with certain credit bureaus, is the crux of their serving offering and helps clients initiate disputes quickly and easily. You can track the status of your disputes 24/7 through your personal case management dashboard. You can also opt-in to email notifications for these status updates.
What Ovation doesn’t offer
Unlike some of its competitors, Ovation Credit Repair does not offer credit counseling or debt management plans, which are meant to consolidate your credit card accounts and help you pay them off sooner.
In addition, Ovation is limited in its credit monitoring and review services. While there are three major credit bureaus (Equifax, Experian and TransUnion), Ovation primarily uses TransUnion reports and only monitors TransUnion reports if you pay for the Essentials Plus plan. Therefore, you could miss information that is only reported to Equifax or Experian.
You should also know that Ovation’s services and pricing will differ for consumers in Mississippi and Oregon. The company advises you to contact one of their representatives directly for your options if you are a resident of one of those states.
Ovation Credit Repair Pricing
Take a look at Ovation’s plan pricing below:
|Essentials Plan||Essentials Plus Plan|
|First work fee||$89||$89|
Ovation Credit Repair’s Credentials
Working with a reputable credit repair company is important because it will have access to your sensitive information and be responsible for fixing inaccurate information, handling credit disputes, and sending out validation letters and goodwill letters on your behalf. You’ll want to ensure it avoids unethical credit repair methods that could get you in trouble or cause further damage to your credit issues. Here’s some important information about Ovation’s credentials and official company details.
Licenses and Registrations
Ovation Credit Services by LendingTree is a business incorporated in the state of Washington operating in Jacksonville, FL, with the registered agent of record in Fife, Washington. Company officers include:
- Douglas Lebda
- J.D. Moriarty
- Neil Savage
- Terry Cordell
Awards and Certifications
Though Ovation Credit doesn’t have any awards, its parent company, LendingTree, has been named a recipient of the Top Workplace Award from 2015 to 2021. Ovation Credit Repair has also been accredited by the Better Business Bureau (BBB) since 2004 and has a rating of A+.
Ovation Credit Repair has many online ratings and reviews on various third-party sites. Here’s a sampling:
- Google - 3.4 out of 5 stars
- Trustpilot - 4.6 out of 5 stars
- Better Business Bureau (BBB) - 3.48 out of 5 stars
Regulatory or Legal Actions
We couldn’t find any legal complaints, or regulatory or legal actions against Ovation. The company’s BBB profile shows 76 complaints closed in the last three years, and 28 complaints closed in the last 12 months.
Note, although we always try to include accurate and up-to-date information on regulatory and legal actions, we don’t claim this information is complete or fully up to date. As always, we recommend you do your own research as well.
Ovation Credit Repair’s Accessibility
Ovation’s headquarters is located in Florida but it strives to make its services accessible to people across the United States. Ovation’s website displays a statement of “Digital Inclusion,” which means their site is tested and audited to create a “ fully accessible and optimized user experience for all site visitors.” As a result, Ovation Credit Repair seeks to consistently improve the user experience even when using assistive technology. Web users can report any issues or complaints to their accessibility partner, AudioEye. Learn more about how to get in touch with Ovation below.
Ovation’s credit repair experts are available by phone or email from Monday-Friday: 8 a.m. to 7 p.m. EST. The company offices are closed on Saturday and Sunday.
You can reach the company during regular office hours by phone at 866-639-3426. You can also complete a customer inquiry form on the company's website, OvationCredit.com, to receive a callback. Here are Ovation’s email addresses for different issues:
- Sales: Info@OvationCredit.com
- Case information: Accounts@OvationCredit.com
- Billing: Billing@OvationCredit.com
- Reports: Reports@OvationCredit.com
- FastTrack: FastTrack@OvationCredit.com
- Web access issues: Webmaster@OvationCredit.com
Ovation’s public-facing website provides ample information regarding its services and packages. There’s also a credit education blog that gives potential customers and existing clients updates on the latest consumer credit news.
If there are simple things you don’t know, like how to check your credit report or what to do when an account goes to collections, there are plenty of resources on the site that can help with common credit issues like this.
Once you become an Ovation customer, you’ll be able to access a customized dashboard called your Dispute Manager, where you can see your dispute history with the credit bureaus and the status of each one at all times. If you have any questions or need extra support, you can contact your case advisor for more help.
As mentioned, Ovation is primarily a credit repair company that also offers credit monitoring services. While Ovation may help you remove negative items from your credit report, there’s some information that can only be updated, which may or may not have a positive impact on your credit score.
Ovation’s website explains their services can only correct credit report errors. If there’s negative information on your credit profile that is not erroneous, that information could remain on your credit report.
Before signing up for its services, make sure you understand the likelihood of the negative items being removed versus updated and how much that will affect your credit score.
Ovation also cannot help you consolidate your debt or make arrangements directly with your creditors. These services would fall under credit counseling, so you should not expect Ovation to provide these services, although they may be able to give you referrals to partners that can.
Ovation Credit Repair Satisfaction Ratings
Ovation credit reviews reveal a common complaint: customers not getting the results they expected from the credit repair company. Because every client's credit issues are unique, it’s difficult to determine if there was a miscommunication about Ovation’s abilities or if the client misunderstood exactly.
In some cases, some customers report expecting results based on their initial consultation but later are told certain items cannot be removed from their credit. Other complaints revolve around the difficulty of canceling the service. It appears there’s a 45-day notice required before Ovation will stop taking payments from your account for services rendered.
Other complaints mentioned that it might be more cost-effective to monitor and dispute credit report items on your credit report without the help of a service like Ovation.
We didn’t locate any complaints from industry watchdog groups or government indictments for fraud regarding Ovation Credit Repair. Our recommendation is to visit multiple review sites that cover Ovation Credit Repair and check with your state’s attorney general for updates regarding fraudulent business practices and litigation.
You can also check the U.S. Attorney General’s Twitter feed for updated information on federal indictments for credit repair fraud. The Federal Trade Commission (FTC) also maintains a database of consumer alerts, searchable by keyword, related to credit repair fraud.
Note, there are no official organizations or third parties that rate the credit repair. This information is provided based on the information we have available at the time of publishing.
Ovation vs. the Competition
|Ovation Credit||The Credit Pros||Lexington Law|
|Services offered||Personalized disputes, dedicated case managers, credit letter templates, Ovation recommendation letter, TransUnion credit monitoring||Dispute negative items, The Credit Pros recommendation letter, general credit advice, dark web monitoring, TransUnion alerts||Dispute negative items, identity theft insurance, creditor interventions, DebtHandler platform to help set debt repayment goals|
|Monthly fees||$79 - $109 per month (plus a one-time first work fee of $89)||$69 - $149 per month (plus a one-time first work fee of $119 - $149)||$59.95 - $139.95 per month (plus a one-time first work fee of $89.95 - $129.95)|
|Money-back guarantee||No explicit guarantee, but it does offer refunds depending on your case||Request a full refund within 5 days for any reason, within 30 days if The Credit Pros does not send any dispute letters, or any time after 90 days for up to 90 days of service if no items are removed from your credit report||None|
|Additional features||Financial management tools, free credit consultation||Credit builder loan, bill reminders, budgeting system, educational resources||Separate credit monitoring packages, lost wallet protection, personal finance manager|
Ovation Credit Repair FAQs
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How We Evaluated Ovation Credit Repair
Our Ovation Credit Services review, (and those of the other companies that made our list of the best credit repair companies) is based on a combination of available information from the company website, customer review sites, industry watchdog reports and third-party consumer advocacy sites.
Summary of Money’s Ovation Credit Repair Review
Ovation Credit Repair is an established credit repair service with the backing of a big name through its parent company, Lending Tree. For this reason, Ovation has an advantage over other credit repair companies due to its reputation and corporate backing.
There are plenty of things you can do on your own to improve your credit score. However, working with a company like Ovation can bring another perspective, level of expertise and additional manpower to help you stay the course and get the results you hope for. We recommend you talk with an Ovation intake advisor to understand what they can offer and if their credit repair services could work for you.