--- title: Delta Just Dramatically Increased the Compensation It Can Give to Bumped Passengers description: United Airlines fiasco has airlines reevaluating how to handle overbooked flights. Delta just increased compensation passengers get when they're bumped. authors: - name: Brad Tuttle role: Senior Editor url: https://money.com/author/brad-tuttle/ bio: Brad Tuttle is a former senior editor at Money with over 10 years’ experience covering a vast number of personal finance topics, including careers, cars, travel, budgeting, investing, insurance, credit cards, consumer psychology, real estate, banking, and shopping and deals. education: Columbia University School of Journalism, MS at_money_since: 2014 articles: 366 covers: - Business - Banking - Career Advice - Credit - Credit Cards - Economy and Politics - Education - Health and Wellness - Housing - Identity Theft - Insurance - Investing - Lifestyle - Loans - Mortgages - Personal Finance - Pets - Professional Services - Retirement - Shopping - Taxes - Technology social: - https://twitter.com/bradrtuttle - https://linkedin.com/in/brad-tuttle-834b225 former_staff: true published: '2017-04-14T21:01:17.000Z' modified: '2024-05-16T12:20:25.000Z' section: Business tags: - Airlines - Delta - overbooked flights - united airlines word_count: 494 canonical: https://money.com/delta-united-overbooked-flight-compensation-vouchers/ type: Article source: structured-blocks --- > **Disclosure:** We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. [Learn more](https://money.com/page/disclaimer/). ![A Delta Air Lines plane taxis toward a gate between other De](https://img.money.com/2017/04/deltaoverbooked-tr-94969831.jpg) United Airlines' [week from hell](https://money.com/united-airlines-fiasco-overbooked-passenger-dragged-stock-price-value/) has the entire airline industry reevaluating how carriers handled overbooked flights—including how much passengers should be compensated if they're bumped. Delta, which was already the airline most likely to compensate passengers for agreeing to be bumped voluntarily, has decided to dramatically increase how much customers are allowed to get. In the past, Delta gate agents had authorization to offer passengers up to $800 in flight vouchers if they volunteer to be bumped. That limit has reportedly been raised to $2,000. Delta supervisors, who had previously been restricted to a $2,000 cap on vouchers offered to bumped passengers, can go all the way up to $9,950. The [Boarding Area](http://onemileatatime.boardingarea.com/2017/04/14/delta-denied-boarding-compensation/) travel blog reported the information on Friday morning, citing an "internal source." The [*Associated Press*](http://www.kdlt.com/2017/04/14/delta-oks-offers-9950-flyers-give-seats/) later confirmed the changes at Delta after getting its hands on an internal memo. Delta's voluntary compensation changes come in the wake of a horrific week for rival United Airlines, which saw its [stock price tank](https://money.com/united-airlines-fiasco-overbooked-passenger-dragged-stock-price-value/) after videos spread on social media showing a bloodied passenger dragged off a United plane after refusing to get off a supposedly oversold flight. United Continental CEO [Oscar Munoz](https://money.com/united-airlines-passenger-video-ceo-munoz/) made a bad situation worse with a couple of awkward statements that essentially blamed the victim, before finally offering a more [full-fledged apology](https://time.com/4735141/united-airlines-ceo-oscar-munoz-apology-passenger-removal/) taking "full responsibility" for the "truly horrific event" and promising to "fix what's broken so this never happens again." Among other things, United has tried to make good by reimbursing all passengers on the flight in question, and promising that it will never ask police to remove customers from flights again. Clearly, the rest of the airline industry closely watched the United fiasco unfold. Some carriers [trolled United](https://time.com/4735860/united-airlines-controversy-troll/) with coy messages on social media—Qatar Airways, for instance, Tweeted that it was "united in our goal to always accommodate our passengers." And now Delta seems to be reacting to the situation by taking steps to help it significantly decrease the odds it would have to bump passengers off flights against their will. Does this mean that passengers will actually received higher compensation [when they are bumped from flights](https://money.com/know-your-rights-heres-what-an-airline-owes-you-when-you-get-bumped/) on Delta or other airlines? There's no guarantee that this will be the case. When flights are overbooked, the airlines generally conduct auctions to get passengers to give up their seats voluntarily. They start with a fairly low levels of compensation—say $200 or $300 worth of flight vouchers—and increase the amounts until there are enough volunteers. Delta's changes mean that the airline can pay out more to avoid having to bump anyone involuntarily, but the carrier won't necessarily dish out bigger vouchers in all overbooked flight situations. "I wouldn’t expect voluntary denied boarding compensation on most Delta flights to be higher than before," the [Boarding Area blog](http://onemileatatime.boardingarea.com/2017/04/14/delta-denied-boarding-compensation/) explained. "They’ll likely continue to start as low as they can, and only increase compensation as needed. However, in situations where they’d otherwise have to deny boarding to passengers, I suspect the limit will go up." ```json { "@context": "https://schema.org", "@graph": [ { "@type": "BreadcrumbList", "@id": "https://money.com/delta-united-overbooked-flight-compensation-vouchers/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://money.com" }, { "@type": "ListItem", "position": 2, "name": "Business", "item": "https://money.com/business/" }, { "@type": "ListItem", "position": 3, "name": "Customer Service", "item": "https://money.com/customer-service/" }, { "@type": "ListItem", "position": 4, "name": "Delta Just Dramatically Increased the Compensation It Can Give to Bumped Passengers" } ] }, { "@type": "WebSite", "@id": "https://money.com/#website", "url": "https://money.com", "name": "Money", "publisher": { "@id": "https://money.com/#organization" } }, { "@type": "WebPage", "@id": "https://money.com/delta-united-overbooked-flight-compensation-vouchers/#webpage", "url": "https://money.com/delta-united-overbooked-flight-compensation-vouchers/", "name": "Delta Just Dramatically Increased the Compensation It Can Give to Bumped Passengers", "isPartOf": { "@id": "https://money.com/#website" }, "datePublished": "2017-04-14T21:01:17.000Z", "mainEntity": { "@id": "https://money.com/delta-united-overbooked-flight-compensation-vouchers/" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://money.com/delta-united-overbooked-flight-compensation-vouchers/#breadcrumb" }, "dateModified": "2024-05-16T12:20:25.000Z" }, { "@type": "Article", "headline": "Delta Just Dramatically Increased the Compensation It Can Give to Bumped Passengers", "articleSection": "Business", "image": [ { "@type": "ImageObject", "url": "https://img.money.com/2017/04/deltaoverbooked-tr-94969831.jpg", "width": 3000, "height": 1903, "caption": "A Delta Air Lines plane taxis toward a gate between other De" } ], "author": [ { "@type": "Person", "name": "Brad Tuttle", "url": "https://money.com/author/brad-tuttle/", "@id": "https://money.com/author/brad-tuttle/#author", "description": "Brad Tuttle is a former senior editor at Money with over 10 years’ experience covering a vast number of personal finance topics, including careers, cars, travel, budgeting, investing, insurance, credit cards, consumer psychology, real estate, banking, and shopping and deals.\r\n\r\n", "image": "https://img.money.com/2014/01/Brad-Tuttle.png?w=226&h=247&crop=1", "alumniOf": "Columbia University School of Journalism, MS", "sameAs": [ "https://twitter.com/bradrtuttle", "https://linkedin.com/in/brad-tuttle-834b225" ] } ], "publisher": "https://money.com/#organization", "datePublished": "2017-04-14T21:01:17.000Z", "description": "United Airlines fiasco has airlines reevaluating how to handle overbooked flights. 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