--- title: Here's What Happens If You Don't Let Toys R Us Scan Your ID When Making a Return description: One shopper refused to allow Toys R Us to scan her ID when making a return, and the store responded by refusing to accept the return. authors: - name: Denver Nicks url: https://money.com/author/denver-nicks/ at_money_since: 2015 articles: 60 covers: - Business - Banking - Career Advice - Credit Cards - Economy and Politics - Housing - Identity Theft - Insurance - Investing - Lifestyle - Loans - Personal Finance - Pets - Retirement - Shopping - Taxes social: - https://x.com/DenverNicks - https://plus.google.com/105122198911201917932 former_staff: true published: '2016-01-05T16:18:13.000Z' modified: '2016-01-05T16:18:13.000Z' section: Business tags: - holiday shopping - Holidays - identity theft - infosec - privacy - pubdesk - Retail - Returns - toys r us word_count: 332 canonical: https://money.com/toys-r-us-return-id/ type: Article source: structured-blocks --- > **Disclosure:** We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. [Learn more](https://money.com/page/disclaimer/). ![Tracey Castor, from Fayetteville, works an early morning shift checking out customers at the Toys"R"Us store in Atlanta on Black Friday, November 27, 2015.](https://img.money.com/2016/01/160105_em_toysrusids.jpg) Should you have the misfortune of being parent to a child who received a defective or unwanted toy from Santa Claus this year, you may be faced with the daunting prospect of returning said toy to Santa’s shop -- or perhaps Toys R Us. "I left the store with the defective toy car and one unhappy child," said Susan Harper, after she refused to allow a Toys R Us in suburban Paramus, N.J., to scan her government ID while making a return, according to [NJ.com](http://www.nj.com/business/index.ssf/2016/01/bamboozled_toysrus_return_policy_missing_an_import.html#incart_river_home_pop). Harper objected to the fact that though the store’s stated refund policy notifies customers that they will be required to show a valid ID, it doesn’t explicitly say that the ID will be scanned, merely that it will be “retained.” She offered to show a store clerk her ID and allow the employee to record her address and driver's license number, but didn't want her license scanned. That wasn't good enough for the story, however. “Moreover, they provide customers with zero information about what they do with your info and how it is stored,” she said. “This is misleading to the consumer, especially in a day when we all confront identity theft.” Toys R Us responded to questions from [NJ.com](http://nj.com), explaining that the store retains ID information and gives it to The Retail Equation, a service retailers use to identify serial returners and protect against fraud. As [NJ.com](http://nj.com) notes, identity theft affected 17.6 million people in 2014, according to the Bureau of Justice. According to another [study](https://www.javelinstrategy.com/press-release/16-billion-stolen-127-million-identity-fraud-victims-2014-according-javelin-strategy), more than $16 billion was stolen from 12.7 million identity theft victims in 2014. On the other hand, The Retail Equation says return fraud and abuse costs businesses $10.8 billion every year. \[[NJ.com](http://www.nj.com/business/index.ssf/2016/01/bamboozled_toysrus_return_policy_missing_an_import.html#incart_river_home_pop)\] ```json { "@context": "https://schema.org", "@graph": [ { "@type": "BreadcrumbList", "@id": "https://money.com/toys-r-us-return-id/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://money.com" }, { "@type": "ListItem", "position": 2, "name": "Business", "item": "https://money.com/business/" }, { "@type": "ListItem", "position": 3, "name": "Retail", "item": "https://money.com/retail/" }, { "@type": "ListItem", "position": 4, "name": "Here's What Happens If You Don't Let Toys R Us Scan Your ID When Making a Return" } ] }, { "@type": "WebSite", "@id": "https://money.com/#website", "url": "https://money.com", "name": "Money", "publisher": { "@id": "https://money.com/#organization" } }, { "@type": "WebPage", "@id": "https://money.com/toys-r-us-return-id/#webpage", "url": "https://money.com/toys-r-us-return-id/", "name": "Here's What Happens If You Don't Let Toys R Us Scan Your ID When Making a Return", "isPartOf": { "@id": "https://money.com/#website" }, "datePublished": "2016-01-05T16:18:13.000Z", "mainEntity": { "@id": "https://money.com/toys-r-us-return-id/" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://money.com/toys-r-us-return-id/#breadcrumb" }, "dateModified": "2016-01-05T16:18:13.000Z" }, { "@type": "Article", "headline": "Here's What Happens If You Don't Let Toys R Us Scan Your ID When Making a Return", "articleSection": "Business", "image": [ { "@type": "ImageObject", "url": "https://img.money.com/2016/01/160105_em_toysrusids.jpg", "width": 2100, "height": 1400, "caption": "160105_EM_ToysRUSIDs" } ], "author": [ { "@type": "Person", "name": "Denver Nicks", "url": "https://money.com/author/denver-nicks/", "@id": "https://money.com/author/denver-nicks/#author", "image": "https://img.money.com/2012/09/09_1165862081.jpg?quality=85&w=640&h=640&crop=1", "sameAs": [ "https://x.com/DenverNicks", "https://plus.google.com/105122198911201917932" ] } ], "publisher": "https://money.com/#organization", "datePublished": "2016-01-05T16:18:13.000Z", "description": "One shopper refused to allow Toys R Us to scan her ID when making a return, and the store responded by refusing to accept the return.", "abstract": "One shopper refused to allow Toys R Us to scan her ID when making a return, and the store responded by refusing to accept the return.", "@id": "https://money.com/toys-r-us-return-id/", "inLanguage": "en-US", "dateModified": "2016-01-05T16:18:13.000Z", "wordCount": 332, "keywords": [ "holiday shopping", "Holidays", "identity theft", "infosec", "privacy", "pubdesk", "Retail", "Returns", "toys r us" ], "about": [ { "@type": "Thing", "name": "Business", "sameAs": [ "https://en.wikipedia.org/wiki/Business" ] }, { "@type": "Thing", "name": "Retail", "sameAs": [ "https://en.wikipedia.org/wiki/Retail" ] } ] } ] } ```