---
title: Uber Has a Secret Security Hotline
description: Uber had been denying the existence of a secret hotline for emergencies, but the company has confirmed it exists in 22 cities.
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  - name: Ethan Wolff-Mann
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published: '2016-03-10T20:14:29.000Z'
modified: '2016-03-10T20:14:29.000Z'
section: Technology
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![Uber App Security](https://img.money.com/2016/03/gettyimages-473267160.jpg)

If you're having an emergency in an Uber, there's a secret hotline to get in touch with them, according to [Business Insider](http://www.businessinsider.com/uber-has-been-testing-a-secret-safety-hotline-but-it-wasnt-available-in-kalamazoo-2016-3).

A secret hotline that Uber has been [denying](http://www.inc.com/tess-townsend/if-its-a-problem-for-uber-its-a-problem-for-lyft.html) exists--it doesn't call it a hotline--doesn't sound very useful, but the company now says has been tested in 22 cities around the country.

The hotline is 800-353-8237 (UBER), and customers who call that number in an emergency will go directly to a customer service human being. If it's really an emergency, the call is apparently directed to 911.

Uber safety has been a pressing issue of late due to a shooting spree perpetrated by an Uber driver in Kalamazoo, Michigan. In that case, a complaint had been filed but [wasn't processed with priority](http://www.theguardian.com/us-news/2016/feb/22/kalamazoo-shooting-spree-jason-dalton-uber-ignored-safety-complaint), something that could have been done by a phone call. In that instance, 911 was called as well. Uber told Business Insider that Kalamazoo wasn't one of the 22 cities with the hotline.

In an [earlier press conference](http://www.businessinsider.com/uber-stands-by-its-policies-after-kalamazoo-shooting-2016-2) after the shooting, the company said it didn't want to replace 911, which Uber's Chief Security Officer said law enforcement encourages over anything else.

The now-public hotline shows up for people operating in the cities it's active in, but it should work for anybody in trouble that's less than 911-worthy and more than a lost handbag.

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