Too often, customer service is indifferent, incompetent, or both.

Here's how to channel rage into laughs—and results.

Target's newly generous return policy goes against industry trends, and it's inevitable that some shoppers will go overboard and abuse it. What is the company thinking?

Ever wonder how casinos, car dealerships, restaurants, pay TV providers, and online marketers refer to customers in private? The answers aren't pretty.

Almost half of all consumers surveyed are afraid to shop at retailers like Target. They shouldn't be.

Comcast is hardly the only company that should be doing some soul searching and commit—not only with words but actions—to making customer service genuinely better.