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Like most people, you probably don't think about your credit report until you're alerted there's a problem. And by then, it can be challenging to get the errors corrected. Your credit report is one of the most important financial records you have, affecting your ability to get approved for a home loan, a student loan, new credit lines and much more.
Over a third of Americans have inaccuracies in their credit information, according to a 2024 investigation by Consumer Reports. However, thanks to the Fair Credit Reporting Act and other laws designed to protect consumers, you have the right — and the ability — to dispute these errors. Read on to learn how to dispute your credit report and get some tips for making the process as smooth as possible.
There are many ways to fight errors on your credit report. You can file a dispute with the credit bureau, contact the company reporting the debt or use a credit repair company to do most of the work for you. No matter how you plan to go about it, it's important to know your rights and the most effective strategies.
There are several types of credit report errors. Some of the most common include:
To identify these errors, the first step is to request a copy of your credit report. If you don’t know how to check your credit, you can get started with a copy of the free online credit report you’re entitled to weekly. Most websites will walk you through each section so you know what you’re reading and what you should be looking for, which may help if you aren’t quite sure how to read your credit report.
Once you get your credit report, read it over for errors. You should pay special attention to your demographic details to ensure they are correct. Mistaken identity can be a problem for people with a common first and last name or who share a name with a family member (think Bob Smith Sr. and Bob Smith Jr.). These names could cause others' information to appear on your credit report by mistake.
You should also verify:
After making sure this information is correct, you should check out the financial information listed, including:
When scrutinizing this information, pay attention to:
The three major credit reporting bureaus (Equifax, TransUnion and Experian) each have different reporting procedures and rules for accuracy, but the basics are the same. Below, we'll cover what you should do after finding errors on your credit report.
Once you've identified errors on your credit report, it's time to start the dispute process. The first step is to contact the credit bureau that provided you with the report where the inaccuracies appear. In some cases, only one bureau may have inaccurate information. In others, all three may be reporting the same wrong information.
You can send a letter or fill out an online dispute form to contact the bureau. Include all relevant documents supporting your claim and explain why you believe the disputed information is inaccurate. If you're submitting physical documents, use certified mail to ensure the protection of your personal information and sensitive data. You also have the option to request a return receipt through the U.S. Postal Service, which will provide you with documentation proving that your dispute was received by the bureau.
The credit bureau should then investigate your claim and notify you of the dispute results. If they find that the information is incorrect, they'll remove or update it on your report. You should also receive a free copy of an updated credit report reflecting any changes.
It's important to note that some disputes may take longer than others to resolve, and the credit bureaus are not required to remove or update anything that is determined to be correct information.
Keep in mind that disputing information on your credit report can negatively affect your credit score, which can throw a wrench in your plans to open a new line of credit or increase your credit limit with an existing company. Think twice about submitting disputes without good reason, as frivolous disputes can backfire. If you try to remove a collection account, for example, there’s a chance your report will update to show recent collection activity — and knock your score down even lower.
So make sure you weigh all the pros and cons before deciding to dispute an item on your credit report.
You can dispute a collection account with one or more credit bureaus by phone, online or by mail. Here’s the contact information you need to do that.
Online
Mail the dispute form with your dispute letter to:
Phone
Equifax
Equifax Information Services LLC
P.O. Box 740256
Atlanta, GA 30348
866-349-5191
TransUnion
TransUnion LLC
Consumer Dispute Center
P.O. Box 2000
Chester, PA 19016
800-916-8800
The more information you provide regarding your dispute, the better. You don't want to delay the process by leaving out crucial documents needed to update your credit report.
When disputing incorrect information on your credit report, it's important to provide the necessary documentation and information the credit bureau will need to investigate your dispute under the requirements of the Fair Credit Reporting Act. According to the Federal Trade Commission (FTC) website, your dispute letter to the credit bureau should contain the following information:
You may also consider including a copy of your identification, proof of address like a utility bill and copies of any relevant documents, such as bills or receipts, to back up your claim about the information being incorrect.
If you need help writing your dispute letters, there are a few consumer advocacy sites that can provide dispute letter templates and details regarding the information you should provide:
If the credit bureau doesn't remove or update the information you are disputing, you can file a dispute letter with the furnisher of the information (meaning the company that reported it, such as a lender or credit card company). This letter should outline why you believe the information is inaccurate and request corrections to your report.
You should also explain why you are filing the dispute with the data furnisher and include any supporting documents. Once you've sent this letter, the company or creditor has 30 days to investigate your dispute. If it finds that the information is inaccurate, it must inform all three credit bureaus so they can update your report accordingly.
Once you've submitted your dispute to either the credit reporting bureau or the furnisher, there's nothing left to do but wait. The standard response time is about 30 days, but the process can sometimes take longer. Even if the dispute doesn't end in your favor, that doesn't mean you'll be stuck with a ding on your credit report forever.
Once the credit bureau has been informed of your dispute, it will then investigate your claim and notify you of the results. If it finds that the information is incorrect, it will remove or update the information on your report accordingly. You should also receive an updated free copy of your credit report reflecting the changes made.
If a credit reporting bureau doesn't respond within the 30 days allotted by law, you can get the item removed from your credit report.
Getting wrong, negative items removed your credit report — for example, credit card debt you don't owe — will likely lead to an improved credit score.
It's a good idea to do an independent check of your records to make sure that your information has been updated, even if the credit reporting bureau or furnisher provides you with a copy of your credit report reflecting the changes.
After that, keep pulling your credit score on a regular basis. Inaccuracies may crop up again due to errors, identity theft and other misfortunes, but again, you're entitled to one free online copy of your credit report every week from each of the three major credit reporting agencies. You can also sign up for credit monitoring services that allow you access to your credit reports whenever.
Also, keep in mind that many negative items will eventually drop off from your report if they are older than the reporting period. This includes late payments and collections, which will go away after seven years. If you aren't successful with your disputes, you can at least rest assured that these items will be removed with time.
Disputing inaccurate information on your credit report is a time-consuming process, but it offers the potential for an improved credit score. By knowing how to remove negative items from your credit report, you can increase your approval odds for accounts that require good credit — whether that’s a new credit card, apartment lease or something else.
Make sure to consider all the potential outcomes of the dispute process before getting started. There are no guarantees, and there's a small chance that your credit score could decrease. Your best bet is to develop healthy financial habits, which will ultimately lead to a better credit score.
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