2-10 Home Buyers Warranty Review

2-10 Home Buyers Warranty (2-10 HBW) is a home warranty company that offers customizable service contract plans for homeowners, builders and realtors.

Read on for our full review of 2-10 Home Buyers Warranty. We include information on its plans, pricing and coverage limitations.

Table of Contents

• 2-10 Home Buyers Warranty plans
• 2-10 Home Buyers Warranty coverage
• 2-10 Home Buyers Warranty coverage limits
• 2-10 Home Buyers Warranty availability
• 2-10 Home Buyers Warranty credentials
• 2-10 Home Buyers Warranty’s customer satisfaction
• 2-10 Home Buyers Warranty FAQs

2-10 Home Buyers Warranty Overview

Headquartered in Aurora, Colorado, 2-10 HBW offers home warranty coverage for major appliances and home systems. Its plans are available for homeowners, real estate professionals and home builders.

2-10 Home Buyers Warranty plans

2-10 HBW has two homeowner coverage plans for home systems and (in some cases) appliances:

• Systems
• Pinnacle

The Systems plan focuses on major home systems, while Pinnacle includes systems coverage plus kitchen and laundry appliances.

With 2-10 HBW you can choose a service call fee of $65, $85 or $100. This is the amount you pay out of pocket when you request a service.

Other perks include:

• The Appliance Discount Program, which lets you save up to 65% off retail prices on large and small appliances through 2-10 HBW's partnership with Whirlpool and GE.

• The option to choose between repairing an appliance or requesting a $100 reimbursement for replacing said appliance.

• An “Even If” service guarantee that can refund your service call fee if, after you submit a claim, 2-10 determines that the request isn’t eligible for coverage.

• No additional service fee is charged if a component that has already been serviced by 2-10 HBW fails again within the contract term.

2-10 Home Buyers Warranty coverage

Below are the two plans 2-10 Home Buyers Warranty offers, including pricing and examples of items covered by each.

Optional add ons

2-10 HBW lets you customize your plan by adding optional coverage options such as:

• Roof Leak Repair
• Pool & Built-In Spa Equipment
• Guest Unit
• Septic System Ejector Pump & Pumping
• Well Pump Unit
• Electronics Protection

2-10 Home Buyers Warranty coverage limits

As with most home warranty companies, 2-10 HBW’s plans have coverage limits depending on the appliance or system. Coverage limits are the maximum amount the company will pay you for repairing or replacing a covered item.

2-10’s published homeowner plan dollar limits include:

• $50,000 total limit / agreement term
• $5,000 per covered HVAC system
• $2,000 per covered appliance

Some add-on coverage options also have published dollar limits, including:

• Roof leak: Up to $1,000 per contract term
• Pool & built-in spa equipment: Up to $3,000 per contract term
• Septic system ejector pump & pumping: Up to $500 per contract term
• Well pump unit: Up to $1,500 per contract term
• Electronics Protection: Up to $5,000 per contract term

What 2-10 Home Buyers Warranty doesn’t cover

2-10 provides coverage for any type of single-family detached or attached home (including condos and townhomes but excluding homes used for business purposes), within its service area and under 10,000 square feet. In addition, the company doesn’t cover damages caused by neglect or lack of regular maintenance.

2-10 HBW also excludes the following items or events from coverage:

• Appliances not located in the primary kitchen
• Geothermal and other water source systems
• Piping or electrical lines located outside the serviceable area
• Roof-mounted installations
• Carpentry or modifications necessary to facilitate service
• Failures caused by anything other than normal wear and tear such as natural events, animals or pests
• Commercial grade appliances
• HVAC units with a capacity greater than five tons

For more information about coverage limitations and exclusions, we recommend checking 2-10 HBW’s sample service agreement (available for download when you start a quote online).

2-10 Home Buyers Warranty availability

State availability

2-10 Home Buyers Warranty is available in 48 states, excluding Alaska and Hawaii.

Contact information

2-10 Home Buyers Warranty offers 24/7 customer service and an online portal where you can file a claim or renew your warranty coverage.

To place a service request or get help with an existing plan, you can call 844-784-5209.
To shop for coverage or renew, you can call 855-522-5734.

You can also get a quote through the company’s website by providing basic information like your name, email, home address and phone number.

To cancel your service agreement you can call 844-784-5209.

User experience

2-10 HBW’s website is intuitive, user-friendly and includes detailed information about coverage, limitations and pricing.

Customers also have access to the online Homeowner Portal where you can submit service requests and track the status of your claims. You can also upload documents, request a different service contractor and escalate claims if they’re unaddressed.

The company’s contact information is easy to find including links to their Facebook page, LinkedIn and YouTube channel.

2-10 Home Buyers Warranty credentials

Regulatory or legal actions

As of this writing, we didn’t find any recent legal or major regulatory actions against 2-10 Home Buyers Warranty.

Although our team of writers and editors tries to include the latest and most accurate information on regulatory and legal actions, this information may not be complete or fully up to date. We recommend you do your own research for the latest information.

2-10 Home Buyers Warranty’s customer satisfaction

Third-party ratings

• Better Business Bureau (BBB): 1/5 stars average based on 14 customer reviews.

Customer complaints

According to the BBB, 2-10 Home Buyers Warranty is not a BBB-accredited business and has an A+ BBB rating. BBB also reports 663 total complaints in the last three years and 208 complaints closed in the last 12 months.

The information provided in this section is based on data available at the time of writing.

Explore other home warranty options

Check out our reviews for other home warranty companies to consider:

• First American Home Warranty
• Select Home Warranty
• Liberty Home Guard
• 2-10 Home Buyers Warranty
• American Residential Warranty
• Old Republic Home Protection
• AHW Home Warranty

How we evaluated 2-10 Home Buyers Warranty

Our writers and editors have reviewed home warranty companies since 2020 and spent thousands of hours researching the top providers in the industry.

We evaluated 2-10 Home Buyers Warranty based on the following factors:

• Services offered: We considered the company’s coverage, plans, limitations and compared them to that of other home warranty providers.

• Cost: We looked at plan pricing and coverage to determine cost-effectiveness.

• Availability: We preferred companies with nationwide coverage or servicing at least 30 states.

• Legal actions: We checked if the company had any recent legal or regulatory actions lodged against it.

• Customer service: We searched the company’s standing with BBB and examined customer reviews and satisfaction ratings to gauge customers experience and any patterns of complaints.

For our full methodology, read our complete guide for the Best Home Warranty Companies.

Summary of Money’s 2-10 Home Buyers Warranty Review

2-10 Home Buyer Warranty stands out for offering multiple options for enhancing coverage, and for its relatively low service fees. The company’s premium plan covers a wide range of items that are typically not covered by other home warranty companies, such as ceramic cooktops, fire alarms, rotisseries, turntable platforms and concealed plumbing.

Additionally, 2-10 HBW offers customers access to discounts on GE and Whirlpool brand appliances and a service fee guarantee that refunds the fee if your claim is ineligible for coverage.